Service Center

Glass - Albuquerque

Glass Apprentice Technicians will learn to repair and replace cracked, chipped, or damaged car windows and windshields while in the field.

Working alongside a Mentor, you will gain an understanding of standards and quality processes per Caliber guidelines. This is an entry level position and will be a gateway to the next level through coaching, training, and experience.

Role and Responsibilities

Customer service focused, ability to develop relationships and deliver operational consistency

Willingness to learn and multi-task in a fast- paced automotive environment

Complete assigned training and certifications, to include continuing education courses

Learn replacement procedures of automotive glass

Perform repairs on chipped windshields

Learn how to perform a quality pre and post inspection with customer

Complete documentation of repair orders on mobile device

Learn how to remove and install trim panels & interior parts without damaging

Assist mentor technicians in day-to-day job duties

Check in parts and communicate scheduling with urgency

Effectively prioritize and manage your time to complete assigned tasks

Work will be performed outdoors and in shop environments

Clean vehicle of glass debris and / or glass that may be a result of the glass being damaged by impact or repair process, including any excess materials on visible surfaces

Perform a final inspection with the customer and get customer’s signature on all paperwork as necessary

Complete all administrative duties and payment collection upon completion of job

Accountable for assigned inventory (including vehicles, mobile devices, tools, other equipment provided)

Complete all administrative duties and payment collection upon completion of job

Perform other duties as assigned

Qualifications, Education & Experience

Desire to learn a skilled trade

High school diploma or tech school graduate

Automotive repair experience preferred but not required

Excellent customer service and communication skills

Knowledge and ability to use computers, mobile devices, and related technology efficiently

Self -motivated, positive attitude, with a customer focused vision

Requirements :

Must be at least 21 years of age

Must have a valid driver’s license and ability to pass MVR check

Ability to pass a background check

Must be able to lift 60 pounds independently

Travel may be required for continuing education and certification training

Requires standing for extended periods of time with frequent stretching, reaching, walking, and stooping

Requires frequent driving of company and customer vehicles

Extensive travel within assigned area is expected

May have exposure to fumes, dust, and chemicals

Ability to work in a shop or mobile environment during inclement weather

Required to wear PPE to include but not limited to facial covering, eye protection, gloves

Last updated : 2024-05-20