JOB
Under general direction, the Social Worker Supervisor II plans, organizes, and directs the work of social service staff providing the most advanced social services; and performs other related work as assigned.Social Worker Supervisor II requires a Master's degree. Incumbents supervise a unit of caseworkers in specific programs identified as having a high proportion of complex and sensitive casework needs and are usually assigned to programs or staff positions that require extensive casework knowledge. Some positions in larger departments may be assigned full time in-service training and staff development duties.Social Worker Supervisor II differs from Social Worker Supervisor I in that the former, requires a Master's degree, and is responsible for supervising and training Social Worker IVs. Social Worker Supervisor II is distinguished from Program Manager in that the latter is generally responsible for administering a program rather than supervising a unit.SUPERVISION EXERCISED AND RECEIVEDSocial Worker Supervisor II receives direction from a Program Manager or other management level classification. Social Worker Supervisor II incumbents provide direct supervision to lower level Social Workers including Social Worker IVs.
EXAMPLE OF DUTIES
Duties may include, but are not limited to, the following: Plans, assigns, directs, mentors, coaches and reviews the work of employees providing the most advanced or complex casework such as adoptions and protective services; maybe required to work or supervise on-callConsults with and guides social workers in providing counseling, support, and guidance to clients with complex or specialized needsReviews and approves forms, applications, court reports, placements, reports of abuse, and other documents to verify information or determine proper course of action; reassesses and modifies case plansMay testify in court; supports witnesses and victims who must testify in courtSelects, trains, evaluates, and disciplines subordinate staffDocuments and addresses clients' concerns and complaintsAssists in the development of community resources for all programsAssists and participates in the development of in-service training and staff development programsEvaluates the effectiveness of policies and proceduresRepresents the social services department at conferences and addresses community groupsDiscusses or interprets regulations, rules, policies, and programs to clients, applicants, staff and the general publicFacilitates communication between staff and management; communicates department expectations and activities, policy changes, and regulatory changes; evaluates and recommends service delivery improvementsProvides social services for sensitive or confidential cases, in the absence of assigned social workers or to meet workload demandsParticipates or intercedes in interviews to defuse hostile or angry clients; obtains information on personal issues in difficult or emotional situations; explains decisions or recommendations to clients and family membersEstablishes and maintains effective working relationships and trust with staff, clients, family members, community organizations and the public; collaborates with service providers; facilitates a work environment favoring teamwork, collaboration and mutual respectProvides peer support for coworkers facing case related stressMaintains written chronological narrative reflecting personal or other contacts with the client and reasons for the social worker's actions; prepares and maintains case records and databases; communicates decisions, timelines, recommendations and case plans to clients, families and service providersMay direct research studies and prepare reportsEnters and retrieves information from an automated computer system; researches information using the Internet and computer resources.Develops and prepares court reports, case plans, case narratives and safety plans in automated computer systemsAuthorizes the provision of social and employment services through the department, provides services, and makes referrals to other agency staff and community agencies.Receives, approves and prepares correspondence and reportsEnsures all services are delivered in a respectful, culturally sensitive and appropriate manner andMaintains confidential information in accordance with legal standards and/or County regulations; performs all duties in conformance with the National Association of Social Workers (NASW) Code of EthicsPerforms related duties as assignedEMPLOYMENT STANDARDS Knowledge of: Principles and practices of supervision, training, mentoring, motivating, casework consultation, and peer counselingPrinciples and practices of organization, workload management and time managementPrinciples and practices of note taking, report writing, and English composition, grammar, punctuation, and spellingFunctions of public social services agencies and the principles of public social service administrationSocial research methodsLaws, rules, and regulations governing the operation of public social services agencies and the role and responsibilities of a social workerMedical, legal, economic, and social management needs of individuals and families with special medical needs such as HIV disease, drug dependency, the medically fragile child, Alzheimer's, and the terminally illStrategies and protocols surrounding crisis intervention techniques such as voice modulation and assessing the potential for suicidePsychopathology, the different types of mental illness diagnoses, how mental illness affects human behavior and mental health services and treatments utilized by clientsSigns, stages and dynamics of abuse, and the effects of abuse on child/adult development and behaviorSigns and symptoms of alcohol and drug use/abuse in adults and children and the effects on familiesStandards for maintaining clients safely in the home; options for placement; effects of removing clients from unsafe situationsPrinciples and methodologies of research, analysis, problem solving, and decision makingPrinciples, methods, and resources in the field of public health, mental hygiene, education, correction and rehabilitation as they relate to public social serviceTechniques of supervision, training, and casework consultationComputers, software and Internet researchPrinciples of community organizationResources available in the community for referral or utilization in employment or social service programsAbility to: Exercise sound judgment when organizing, directing, and prioritizing unit activitiesSelect, train, coach, supervise, evaluate, and discipline subordinate staffMentor, counsel, and collaborate with staff and foster an environment of teamwork, mutual respect and professionalismClassify case problems and evaluate the effectiveness of effort in solving problems.Apply effective interpersonal and interviewing skillsDevelop and maintain effective working relationships with agency staff, clients, and outside organizationsMake oral and written presentations clearly and conciselyAnalyze a situation accurately and adopt an effective course of actionMaintain confidentiality in accordance with legal standards and/or county regulationsRecognize signs of abuse for children, elderly and dependent adults; assess risk factors and potential dangers to clientsAct effectively in stressful situationsInteract professionally and respectfully with clients including difficult, hostile, or distressed clientsRespect cultural differencesUse computers and related software packages
SUPPLEMENTAL INFORMATION
ADDITIONAL INFORMATIONA valid driver's license may be required at the time of appointment and employees may also be required to drive their own car, provide proof of car insurance, and a DMV clearance. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis.Position may require pre-employment drug testing, physical and fingerprinting for a background investigation.Government agencies accessing US government information, which include federal tax information must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent to the IRS background investigation requirements for access to federal tax information. Background requirements consist of three components which include, fingerprinting, citizenship verification and local law enforcement checks. State agencies must conduct investigation during time of hire and ensure a reinvestigation is conducted 10 years from the date of the previous background investigation for each employee that has access to federal tax information. VETERANS PREFERENCEIf you would like to request Veteran's preference points as part of the application packet, please attach a copy of your DD-214 form to your application. EXAMINATION INFORMATIONTRAINING & EXPERIENCE EXAMINATION – WEIGHTED 100% The Training & Experience Examination is designed to elicit a range of specific information regarding each candidate’s knowledge, skill, abilities, and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria. All applicants must complete the entire examination to receive a score. In order to obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination. ELIGIBLE LIST INFORMATION A departmental open eligible list will be established for the county of Monterey. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period. RETEST PERIOD Once you have taken the examination, you may not retest for SIX (6) MONTHS from the established eligibility date. SPECIAL TESTING ARRANGEMENTS Special testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, please contact CalHR at mssprogram@calhr.ca.gov or 916-323-2360 upon notification that your application has been approved. Documentation from medical, military, school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination. APPLICATION DOCUMENTS If you are using education to meet the minimum qualifications, you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers. GENERAL INFORMATION MSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified. If you meet the requirements stated on this bulletin, you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list. General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgement, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process, a background investigation may be required. EQUAL EMPLOYMENT OPPORTUNITY The Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. ABOUT MARIPOSA COUNTY Mariposa County is located in the western foothills of the Sierra Nevada Mountains, with the central portion of Yosemite National Park comprising the eastern section of the County. There are no incorporated cities or even any traffic signals in the county--it is instead known for its amazing scenery, outdoor attractions, and history made famous by the California Gold Rush in the 1800's. "Mariposa," translates to "butterflies" from Spanish, and the town of Mariposa was so named by Spanish explorers because of the vast clusters of butterflies found there. In honor of this, each year in May, residents commemorate the annual arrival of the migrating monarch butterflies with a "Butterfly Days" festival and parade. The county is an amazing place to call "home"--a key objective is to maintain clean water, wildlife preservation, healthy ecosystems, clean air, and a fire-safe environment. The climate is sunny and comfortable for much of the year. The area's spectacular scenery, a multitude of things to enjoy, including fishing, hiking, gold panning, arts and culture, spas, breweries and more, and its historic roots make this a sought-after place of residence as well as a popular vacation destination.