JOB
Make a meaningful impact in people's lives through one of TWO opportunities. One, you'll lead and innovate within essential programs like CalFresh, Medi-Cal, General Assistance, and employment services. Two, you'll lead continuous improvement of service quality, utilization management, recordkeeping, documentation, and billing within our Behavioral Health Division. This position is responsible for quality review and compliance in accordance with County policies, State performance contracts, and Federal rules and regulations, and performs related work as assigned. This position also plans, organizes, manages, and supervises staff in the Behavioral Health programs.Be at the forefront of positive change and help empower individuals and families in Calaveras County to thrive. Under direction, the Program Manager plans, organizes, and directs employment, eligibility, or social services programs and activities in a local public social services department or agency; and performs other duties as assigned. Some positions may have additional responsibility for administrative services units.A Program Manager differs from a Social Services Program Manager in that the later plans, organizes, and directs programs and activities exclusively within Child Welfare Services and/or Adult Protective Services.The Program Manager classification differs from the next higher level Deputy Director classification in that the latter typically has responsibility for multiple administrative and staff services work in areas such as personnel, administrative analysis, accounting, auditing, budgeting, or data processing; eligibility, employment, or social service functions in a department or for a single program where two or more subordinate levels of supervision exist. In these departments, the Program Manager serves in a first-level managerial capacity.SUPERVISION EXERCISED AND RECEIVEDIncumbents in the Program Manager classification receive supervision from a Deputy Director, Director, or other higher-level management classification. A Program Manager provides direct supervision to supervisors in the assigned program areas, and to other staff as assigned.
EXAMPLE OF DUTIES
Duties may include, but are not limited to, the following: Manage the daily work activities of a program or multiple programs, directly or through subordinate supervisors, by establishing performance levels, communicating goals and performance expectations, and monitoring and reviewing work to ensure conformance to established policies and procedures, and standards for quality and timelinessAssess service delivery to communicate findings to upper management, implement changes to improve efficiency and service quality, maximize effectiveness of program operations, and ensure alignment with the agency's missionOversee personnel actions to determine compliance with policies and procedures, and provide guidance to subordinate supervisors regarding personnel mattersEnsure that programs or work units are staffed with qualified individuals by resolving performance problems, documenting performance according to policy, training and developing staff, and assisting in the selection, hiring, and promotion of staffInterpret laws and regulations, including new laws and proposed legislation, to determine relevancy to department operations and services, and assess program compliance with laws and regulationsAssess the need for changes to policies or programs based on initiatives to improve services, new services or program modifications, and opportunities for cross-collaboration of program areasDevelop or revise policies or procedures to improve operational efficiency and effectiveness, and assist higher-level management in departmental strategic planningServe as an internal technical expert regarding program matters by providing consultation and guidance to staff, subordinate supervisors, managers, executive management, or the DirectorWork collaboratively with personnel of other agencies, community groups, contractors, and other public and private organizations to determine needs for social services, and coordinate shared services or collaborative projects, or the provision of services by contracted agenciesEnsure that information regarding department services and policies is provided accurately and thoroughly to external parties, and that all complaints are responded to appropriately and in a timely mannerServe as an external technical expert by providing consultation regarding program, legal, or policy matters to external entities such as County department managers or administrators, State departments, Board of Supervisors, advisory boards, and advocacy groupsAssist in development of the budget for assigned programs by preparing cost estimates and projections, and performing ongoing monitoring of expenditures to ensure compliance with budget provisionsPerform other duties as assignedEMPLOYMENT STANDARDSKnowledge of: Program development, administration, and service delivery related to the program or programs in the area of responsibility, which may include employment services, eligibility, and/or social servicesCurrent management and leadership techniques, performance appraisal methods, and public administrationKnowledge of planning and scheduling techniques to ensure that timelines and schedules are established appropriately, modified as needed, and adhered toKnowledge of budgeting principles in order to develop, manage, and/or track budgets, budget allocations, and expendituresPublic and private community resourcesAbility to: Establish and maintain cooperative working relationships with internal management and staff, and with a variety of external stakeholdersIdentify, analyze, and evaluate situations or problems to determine appropriate courses of actionAnalyze laws, regulations, and policies to ensure all programs and activities are in complianceApply knowledge of laws, regulations, and policies to decision making and problem solving to identify solutions and courses of action that are most appropriate or compliantBe flexible in adapting to changes in priorities or resources that impact pre-established timelines and courses of actionMaintain awareness of the functioning and status of multiple work groups or program areas simultaneouslyDelegate work assignments and appropriate level of responsibility to employees in order to ensure the completion of work assignments and projectsRead and understand complex written materials, such as laws, proposed legislation, policies, reports, etc., in order to interpret, explain, and applyUse a personal computer to input data, access information, and create materials and documents using a variety of software applicationsCommunicate verbally, in person or by telephone, clearly and concisely with a variety of audiences on a variety of mattersWrite to ensure effective and clear communication and proper composition of reports, correspondence, email, and other written communicationReview and edit documents written by others to ensure proper format, sentence structure, grammar, and punctuation
SUPPLEMENTAL INFORMATION
ADDITIONAL INFORMATIONA valid driver license may be required at the time of appointment and employees may also be required to drive their own car, provide proof of car insurance, and a DMV clearance. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis.Position may require: pre-employment drug testing; physical and fingerprinting for a background investigation; ability to work a flexible work schedule; and ability to travel within the state and work out of the county.Government agencies accessing US government information, which include federal tax information must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent to the IRS background investigation requirements for access to federal tax information. Background checks are required and must be repeated every 5 years. Background requirements consist of three components which include, fingerprinting, citizenship verification and local law enforcement checks. Applicable agencies must conduct investigation during time of hire and ensure a reinvestigation is conducted 10 years from the date of the previous background investigation for each employee that has access to federal tax information.EXAMINATION INFORMATIONTRAINING & EXPERIENCE EXAMINATION – WEIGHTED 100%The Training & Experience Examination is designed to elicit a range of specific information regarding each candidate’s knowledge, skill, abilities, and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria. All applicants must complete the entire examination to receive a score. In order to obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination. Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.If conditions warrant, an Experience and Education examination may be conducted in lieu of the Training and Experience examination. Please review the Experience and Education examination information below: EDUCATION & EXPERIENCE EXAMINATION – WEIGHTED 100%The Education & Experience examination is based solely upon information provided from the application and supplemental information (e.g., resumes, transcripts). Information provided from the application and supplemental information will be assessed compared to a standard developed in relation to the elements of the. Special care should be taken to submitting a complete description of your education and experience relevant to the typical tasks, scope, and minimum qualifications stated on this bulletin. Supplemental information will be accepted, but competitors should read this bulletin carefully to determine what kind of information will be useful to those individuals completing the evaluation. In order to obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination. Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.ELIGIBLE LIST INFORMATIONA departmental open eligible list will be established for the county of Calaveras. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.SPECIAL TESTING ARRANGEMENTSSpecial testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, please contact CalHR at mssprogram@calhr.ca.gov or 916-909-3701 upon notification that your application has been approved. Documentation from medical, military, school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.APPLICATION DOCUMENTSIf you are using education to meet the minimum qualifications, you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.GENERAL INFORMATIONMSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified.If you meet the requirements stated on this bulletin, you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list.General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgement, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process, a background investigation may be required.EQUAL EMPLOYMENT OPPORTUNITYThe Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.ABOUT CALAVERAS COUNTYCalaveras County is located in the beautiful Sierra Nevada Foothills in California's historic Gold Country region. According to a USDA study, this charming and lovely area ranks 14th nationally for scenic beauty and climate. The County offers historic landmarks, rolling hills, and expansive valleys and is known for its friendly communities. The County is dotted with charming, historic Gold Rush towns. With elevations ranging from nearly sea level to over 8,000 feet, you can literally ski in the morning and then play golf at one of five championship courses in the afternoon without ever leaving the County. And if you're hoping to have ready access to a body of water to satisfy your fondness for swimming, fishing, or boating, you're in luck – Calaveras County is home to five large foothill reservoirs. For wine enthusiasts and foodies, there are over 20 wine tasting rooms, and a myriad of high quality dining experiences for every taste. Regardless of your favorite season, you'll experience the best of it here – from snow in the Winter to gorgeous Spring flowers and everything in between.