Responsible for hands-on technical support and management of staging, imaging, Okta, Microsoft systems, Windows 10 & 11, and Mobile Device Management (MDM) solutions. The ideal candidate will have a deep understanding of IT infrastructure, strong problem-solving skills, and extensive experience in deploying and managing IT systems.
Key Responsibilities:
Lead the staging and imaging process for desktops, laptops, and other IT equipment to ensure consistent and efficient deployment.
Configure and maintain Okta identity and access management solutions to manage user authentication and authorization.
Manage Microsoft systems, including Active Directory, Group Policy, Exchange, SharePoint, and other Microsoft services.
Deploy and support Windows 10 & 11 operating systems across the organization, ensuring compatibility and security compliance.
Implement and manage Mobile Device Management (MDM) solutions to secure and monitor mobile devices, including smartphones and tablets.
Develop and maintain system documentation, including standard operating procedures (SOPs), configuration guides, and troubleshooting manuals.
Collaborate with cross-functional teams to design and implement IT solutions that meet business requirements and security standards.
Troubleshoot and resolve complex technical issues related to staging, imaging, Okta, Microsoft systems, and MDM solutions.
Provide technical leadership and mentorship to junior IT staff, sharing best practices and industry trends.
Stay current with emerging technologies and industry trends in IT infrastructure, security, and management.
Requirements:
Bachelor's degree in computer science, information technology, or related field; relevant certifications (e.g., MCSA, MCSE, Okta certification, MDM certification) preferred.
5 years of experience in IT support, with a focus on staging, imaging, Okta, Microsoft systems, Windows operating systems, and MDM solutions.
Deep understanding of Okta identity and access management solutions, including single sign-on (SSO), multi-factor authentication (MFA), and lifecycle management.
Proficiency in deploying and managing Microsoft systems, including Active Directory, Group Policy, Exchange, SharePoint, and Office 365.
Experience with Windows 10 & 11 deployment and management, including image creation, customization, and deployment tools (e.g., Microsoft Deployment Toolkit, Windows Autopilot).
Hands-on experience with Mobile Device Management (MDM) solutions, such as Intune, AirWatch, or MobileIron.
Strong problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization.
Ability to work independently and as part of a team in a fast-paced environment.
Preferred Qualifications:
Experience with scripting languages (e.g., PowerShell) for automation and configuration management tasks.
Knowledge of networking concepts, protocols, and technologies.
Familiarity with cloud-based IT solutions, such as Azure, AWS, or Google Cloud Platform.
Experience with ITIL framework and IT service management (ITSM) processes.
Project management skills and experience leading IT infrastructure projects.