POSITION SUMMARY 

Repairs and maintains machinery and equipment in the stores and offices by performing the following duties using tools ranging from common hand and power tools, such as hammers, drills, wrenches, saws, refrigeration test tools, electrical meters, HVAC testing equipment, ladders, etc.

ESSENTIAL FUNCTIONS

• Customer Service
  • Provides top-level customer service by responding to customer inquiries and concerns.
  • Serves customers by maintaining our company’s philosophy of being friendly, professional and efficient.
  • Represents the company interests with highest standards of performance excellence
  • Partners with applicable business functions (namely operations and business support) ensuring highest level of collaboration & partnership.
• Drive Sales
  • Suggests ways to increase preventative maintenance and general system uptime resulting in financial savings for company
  • Monitors equipment to assure exceptional performance.
  • Restores service on downed equipment & systems thus maximizing company’s ability to service customers and optimize profitability
  • Utilizes & leverages reporting to maximize service capabilities and company profitability
• Operations

1. Performs daily highly technical repairs and maintenance to major equipment to ensure that the equipment continues to run to manufacturer’s specifications and the physical condition of the store does not deteriorate.
2. Must be HVAC and EPA certified
3. Installs major equipment to required manufacturer’s specification and standards.
4. Diagnoses major equipment and building problems and examines solutions for repair.
5. Dismantles equipment to gain access to and remove defective parts.
6. Assists in the installation of equipment resulting from special projects as assigned.
7. Performs regular inspections of stores and informs supervisor of any problem areas.
8. Estimates repair costs for completion of project and informs appropriate management personnel of cost.
9. Inspect, operate and test equipment in order to diagnose equipment malfunctions.
10. Maintain parts and supplies needed for job completion and accounts for appropriate levels.
11. Paint, repair roofs, windows, doors, floors and other parts of building structures.
12. Diagnose equipment problems and determine how to correct them as necessary.
13. Records maintenance and repair work performed and the costs of the work by completing the SWO’s in a timely manner.
14. Completes transfer forms for accurate inventory part counts and proper allocation.
15. Assist Service Supervisor in cost control efforts and in identifying major capital budget request.
16. Assist with various duties as assigned.

POSITION QUALIFICATIONS 

Competency Statement(s) 

• Drive for Results – Gives their personal best every day
• Resourceful – Versatile and flexible in responding to business priorities.
• Ethical – Operates from a basis of sound core values and beliefs. Puts Company policy over personal preference. Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Customer Centric – Champion customer excellence and deliver on the Stripes brand promise.

• Analytical - Uses intuition and experience to complement data.
• Design - Applies design or operation principles.
• Problem Solving - Identifies and resolves problems in a timely manner.
• Project Management - Coordinates projects.
• Technical Skills - Shares expertise with others.
• Customer Service - Responds promptly to customer needs.
• Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.
• Written Communication - Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.
• Change Management - Communicates changes effectively; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Delegation - Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Inspires respect and trust; Accepts feedback from others; Provides vision and inspiration to peers and subordinates.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Fosters quality focus in others.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Visionary Leadership - Displays passion and optimism; Mobilizes others to fulfill the vision.
• Business Acumen - Understands business implications of decisions.
• Cost Consciousness - Works within approved budget.
• Diversity - Demonstrates knowledge of EEO policy; Promotes a harassment-free environment; Builds a diverse workforce.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
• Strategic Thinking - Develops strategies to achieve organizational goals; Identifies external threats and opportunities.
• Adaptability - Adapts to changes in the work environment; Manages competing demands.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Seeks increased responsibilities; Takes independent actions and calculated risks.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment.
• Motivation - Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

SKILLS & ABILITIES 

1. Education/experience: High School degree or GED equivalent is required. A minimum of three (3) years related experience is required.

Certificates & Licenses: 

Valid Driver’s License

HVAC and EPA certified

Certification from an accredited Trade School or College. Must be CFC certified minimal Type II, preferably Universal, if applicable.

Other Requirements: 

A satisfactory driving record required

Ability to drive a service vehicle safely

Willing and able to travel long distances as part of the primary supervisory responsibility

Skills:

• Ability to lead team and train other technicians.

• Must possess good electrical, mechanical, diagnostic and analytical skills.

• Ability to read and understand wiring diagrams and equipment schematics.

• Ability to use digital multi-meter to perform troubleshooting.

• Ability to perform the four basic arithmetic operations (add, subtract, multiple, divide).

• Ability to work with various hand and power tools.

• Ability to interact with store personnel, customers, and management in a professional courteous manner.

• Ability to work with minimal supervision.

• Ability to read and interpret documents such as operating and procedures manuals.

• Ability to write routine reports and correspondence.

• Ability to work flexible hours such as weekends, on-call, evenings and holidays.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

• Ability to operate a forklift and pallet jacks with proper training.

• Basic computer skills

WORK SCHEDULE

Committed to work assigned hours

WORK ENVIRONMENT / PHYSICAL DEMAND

The work environment characteristics and the physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is regularly exposed to wet or humid conditions and 80% of the work is performed outside. The employee will regularly stand, walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and talk or hear The employee must occasionally lift and/or move up to 50 pounds, bend, twist and climb ladder and work at heights of above eight (8) feet. The employee will handle liquids, plastic, glass, paper, rubber, petroleum products and may work in conditions that may contain hydrocarbons.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.