The General Manager / Store Manager is responsible for direct management oversight of a high volume, complex location, including an in-house quick serve restaurant. Oversees and ensures that the overall store condition complies with company standards including; cleanliness, store and food service, sanitation, customer service and merchandising – thereby maximizing store profitability, expense control, inventory levels and shortage control. The General Manager ensures quality and consistent marketing and merchandising of store and food service programs. Responsible for store employee recruitment, hiring, training, discipline and firing when necessary; while fostering a coaching environment where team members want to excel and are recognized for their achievements.