ESSENTIAL FUNCTIONS

Customer Service 

• Provides friendly customer service by greeting and assisting customers and responding to customer inquiries and concerns. 
• Serves customers by maintaining our Stripes Friendly philosophy, supported by a value proposition that every experience will be fast, friendly, and delicious. 
• Maintains 100% in-stock excellence on top selling items. 
• Ensures team members are current on product offerings and promotions.

Drive Sales 

• Engages with merchandising team to suggest ways to increase sales, expand markets, and promote business. 
• Plans and implements marketing campaigns and sales promotions and prepare merchandise displays. 
• Monitors sales activities through cashier analysis to ensure that customers receive exceptional customer service. 
• Examines merchandise to ensure that it is correctly priced and displayed. 

Operations 

• Drives sales and profits in a high volume, complex location. 
• Analyzes financial data including but not limited to profit and loss statements, shortages, cashier analysis to identify business opportunities and increase sales. 
• Plans, implements, and enforces Company policies, goals, and programs. 
• Ensures quality and consistent implementation of all marketing, merchandising, foodservice, and gasoline programs maintaining an awareness of safety and security and high level of store appearance. 
• Promotes technology utilization and improved efficiencies.
• Plans and prepares work schedules to provide the best possible level of customer service. 
• Performs other duties as assigned. 

People 

• Builds strong, sales focused teams through recruiting, hiring, training, and coaching to develop top performing team members. 
• Delegates and supervises team members in all store responsibilities. 
• Coaches team members on how to handle difficult and complicated situations. 
• Leads efforts to improve team usage of technology and learning Stripes business

POSITION QUALIFICATIONS 

Competency Statement(s)

• Drive for Results – Gives their personal best every day. 
• Resourceful – Versatile and flexible in responding to business priorities. 
• Ethical – Operates from a basis of sound core values and beliefs. Puts Company policy over personal preference. 
• Analytical Skills – Read and understand financial and other business reports; draw conclusions for decision making. 
• Customer Centric – Champion customer excellence and deliver on the Stripes brand promise. 
• Team Leadership Skills – Lead others to achieve results through skillful training, coaching, encouragement, and assignment of responsibilities. 
• Developer of Talent – Identify, recruit, hire, train and develop team members to strengthen the capability of the company.
• Leader of Change and Excellence – Models company goals and initiatives in word and action; set high standards for self and provides direction to perform to high expectations. 

SKILLS & ABILITIES 

• High School diploma (or equivalent) is preferred.
• Demonstrated General Manager leadership skills and competencies.
• Proven success developing and promoting team members
• Demonstrated ability to use P&L and store reports to affect change. 

Computer Skills

• Proficient computers knowledge (Microsoft products preferred Word, Excel)
• PDI/Zenput experience preferred 

Work Schedule 

Physical Requirements

• Ability to stand and/or walk for up to 10 hours
• Lift and/or carry up to 30 pounds from ground to overhead multiple times in a shift
• Occasionally lift and/or carry up to 60 pounds from ground to waist level
• Push/pull with arms up to a force of 30 pounds
• Bend at the waist with some twisting multiple times in a shift
• Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs