Front Office Assistant and customer service

Join Our Family-Owned Team

About the Company

Cal-Counties Fire Protection Inc. is the leading fire protection service provider in all 5 counties of the Southern California region. With over40 years’ experience, we are a full-service fire protection company specializing in all businesses fire protection needs. Based in the Inland Empire, you can expect live answering service with fast response times. Our vehicles are properly labeled, and our technicians all professionally trained and uniformed. We offer 24/7 emergency service. Contact us today to see how we can be of service to you.

The Role:

• Aggressive and effective Accounts Receivable skills (including current and aging/delinquent files). **Experience in QuickBooks/Method programs a must
• Receive and Update field technicians daily call-in logs of work completed.
• Assist in scheduling/confirming appointments & following up on reoccurring services, on a daily basis as needed.
• Screening and facilitating incoming phone traffic throughout the office. Assist clients on incoming calls.
• Fielding/Screen incoming sales calls/emails via the internet as well as organic inquires.
• Assist with Management assigned office tasks as needed.
• Assist with customer billing questions/explanations.
• Assist with customer walk-in service transactions.
• Work with and properly maintain petty cash.
• Assist with helping keep up to date office records and files.
• Assist with record filing.
• Have basic knowledge/experience with using Microsoft Word, Outlook, Method and QuickBooks.
• Maintain organization and efficiency throughout job function.

The Type of Person We Are Looking For:

· Confident, excellent phone skills mentality.

· Must have 2yrs office assistance/customer service/sales experience.

· Have basic knowledge/experience with using Microsoft Word, Outlook, PayPal, and QuickBooks

· Business-to-business Accounts Receivable and customer service experience.

· Someone who can work in a small family business environment.

· Can work in a casual but fast paced environment.

· Must have valid drivers license.

· Must have reliable transportation to and from work.

· Must have proof of documentation to prove your right to work in the United States.

What’s in It For You....

Earn $19.00 START per hour based on experience!

· Hourly Base Pay.

· Bonus opportunities available after 120 days if qualified!

· Monday – Friday full-time day shift

120-day probational period. Qualifies for 401k and medical benefits after 6 months.

Ability to Commute/Relocate:

· California (Required)

Work Location:

· Upland, CA

Benefit Conditions:

· Waiting period may apply

· Only full-time employees eligible

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Health insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Required)

Experience:

• Computer skills: 2 years (Required)
• Customer service: 2 years (Required)

Work Location: In person