Company Cox Automotive - USA Job Family Group Business Operations Job Profile Business Services Specialist II Management Level Individual Contributor Flexible Work Option Can work remotely anywhere in the specified country Travel % Yes, 5% of the time Work Shift Day Compensation Hourly base pay rate is $17.45 - $26.11/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description The Business Services Specialist II is responsible for performing and tracking planned dealer enrollment and setup activities relative to product implementation and related initiatives. These initiatives include but are not limited to: Registration and Titling Solutions product changes, RTS Wiki and online support access, new user and new client setups, as well as Dealertrack projects affecting the RTS client database. This individual will be a point of contact for internal stakeholders for project statuses and basic information having to do with user access. They will also communicate related information to clients and provide general assistance on user access and setups to clients as appropriate. What You'll Do Ensure users have appropriate access to client-facing systems, including product solutions, the RTS Wiki, and other online support portals such as Dealertrack’s Knowledge Base. Communicate with clients via phone or email to provide login information, gain enrollment compliance, and assist clients with questions or concerns. Assist RTS Team Members with user and client database purification and reconciliation activities related to product changes to guarantee project scope and reporting accuracy. Collaborate productively with internal cross-functional workgroups on projects and initiatives related to duties, including marketing, sales, contract administrators, and programming engineers as all efforts converge to affect clients and our client-facing Team Members. Perform and record client-centric activities in a timely manner using Salesforce.com by leveraging various prescribed features available in the tool to maintain a complete and current record of any Customer Relationship Management contact or involvement. Seek resolution to any client-related or internal issues encountered to secure customer satisfaction or to make any recommendations for improvement of processes related to team, role, and job functions. Assume accountability for meeting any deadlines, following through on needs or requests from internal or external customers through effective time management and prioritization, consulting with your immediate manager as needed to handle conflicts. Be responsible for contributing to the growth of the RTS business acting as described above. Travel Requirements This is a remote role, with less than 10% travel Who You Are Minimum High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field Proficiency in Microsoft Office suite Skilled at effective verbal and written communication Ability to handle multiple tasks, and to prioritize and re-prioritize, when necessary Effective and timely communication to the immediate supervisor of any issues or obstacles. Orientation toward meeting or exceeding goals Analytical abilities and problem-solving skills Ability to multi-task, working toward multiple objectives Preferred 1-3 years in a business environment with project coordination and/or administration experience desired Strong interpersonal skills required, experience in a client services role desired Experience working in a cross-functional environment desired Ability to work during Central or Eastern timezone work hours Drug Testing To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Application Deadline: 05/30/2024 Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.