Customer Training Lead

Maple Valley, WA | Full-time | Salary | Onsite | Benefits |
$58,000 – $62,000 D.O.E.

CAF - Who We Are:

CAF is Latin for Citius, Altius, Fortius meaning, Faster, Higher, Stronger – which drives us to always be looking to grow and improve ourselves and each other. We don't just manufacture sustainable cleaning products - we partner with our customers to deliver consistently clean and customer ready experiences across all locations. CAF believes in the value of clean. Our goal is to produce the most effective, innovative cleaning solutions available and provide the training and execution support to ensure safer and cleaner outdoor experiences.

What you’ll do:We’re looking for a leader with a passion for training and helping others learn in order to have successful growth for their businesses. This position will lead the training strategy and efforts by rolling up their sleeves to get tasks accomplished through individual contribution. We believe that training and employee engagement are critical to providing a clean and inviting customer experience. Our customers rely on CAF to support them through operational challenges including employee turnover/onboarding, chemical safety, and consistent brand standards. The Customer Training Manager oversees the constant improvement and impact of training to CAF customers. Key channels of training currently include e-Learning, outbound/inbound phone calls, training documentation, videos, posters, virtual meetings and in-person training by our in-field sales team. This position manages and directly contributes to the e-Learning content and program development. CAF Academy is an online hosted training system offered to customers. This position also works with customer training leadership to implement CAF training materials and programs on the retailers internal training platforms. 

The Customer Training Lead provides outbound training calls, hosts webinars, and develops new training curriculum and platforms. 

• Leverage customer training methods and resources to drive CAF product adoption and site-level success to all customers
• Develop, improve, and build out training resources, curriculum, and methods
• Adapt training resources and strategy to support international and new vertical business development
• Manage the outbound training call system and team
• Establish and nurture customer training champions to drive training initiatives within our customer organizations
• Create and manage a budget to optimize training to drive increased product usage
• Identify success metrics across key functions and drive constant improvement

What You Will Need to Succeed:

• Minimum of 2 years of similar work experience (previous teachers could be a great fit!)
• Fit CAF culture and team values
• Ability to learn quickly, multi-task, and work both independently and in team environment
• Communication and relationship development skills
• Process oriented with ability to create, refine and/or implement processes
• Proficient in Microsoft office suite (Powerpoint, Word, Excel)
• Strong attention to detail and organization skills
• Problem solver: able to identify and breakdown problems, then implement creative solutions
• Professional and consistent work habits, strong work ethic, driven to achieve company goals
• Satisfy pre-employment drug testing
• Reside within 15 miles from CAF Office (Maple Valley, 98038)

Our Culture:

CAF takes pride in our unique, down to earth culture with enthusiastic, tenacious, grounded, yet super-fun employees that are diverse in background and talent. Our culture is customer-oriented, and sales is key to the growth of our fast-paced company. We believe that customers come first but we also recognize the need for balance between work and family – weekends are for spending time with family and friends. Are you a creative thinker? Do you strive to learn new things? Are you fun to be around and value others input and camaraderie? If you get excited about working where you live, driving change, and being an integral part of a growing organization, then CAF is where you should be!

Reports to:

The Training Manager reports to CAF’s Sales Operations Manager, who manages the Customer Success Team.

Fair Pay:

Compensation is designed to attract, motivate, and retain talented employees who drive the company’s success. No two jobs are equal, but all jobs are important – that’s why we tailor an individual compensation plan benchmarked to market data from industry leaders payscale.com for each person and position, based on several position and market compensable factors.

Perks and Benefits:

What makes a great job even better? Throwing in a few perks! We want to provide our CAF’ers with everything they need to maintain their health and wellbeing. Things like:

Health and Wellness

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Long Term Disability
• EAP (Employee Assistance Program)
• Wellness Reimbursement Program (e.g., gym, golf, activity passes, massage, weight loss, etc.)

Financial Benefits

• Simple IRA Retirement Plan
• Performance Bonus
• Tickets at Work Program

Office Perks

• Flexibility in schedule when needed
• Company social outings
• Free snacks
• Educational learning opportunities
• Recognition/rewards for anniversaries, birthdays and for going above and beyond

Paid Time Off

• PTO/Vacation/Sick Policy
• 11 Paid Holidays (including Christmas week!)
• Maternity/Paternity Leave

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