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Remotely manage a team of Donor Services Associates & Officers who maintain their own portfolio of Corporate Services clients.
Lead the hiring, training, management, and professional development of Corporate Services team members.
Develop and monitor team performance targets and ensure alignment to the organization's strategic goals.
Work with the Director, Corporate Services, and other Corporate Donor Services leadership to set team priorities and departmental goals.
Collaborates cross functionally with other teams to enhance the customer experience for Corporate clients and champion customer success for Corporate clients.
Oversee fund and donor client management by the Corporate Services team, including prospecting calls with the Business Development team, onboarding of new clients, attending conferences, and leading strategic client meetings or onsite visits (up to 10% travel time).
Leads operations projects for the Donor Services department in conjunction with other Assistant Directors on Donor Services.
Provides ongoing guidance to the Director, Corporate Services, to improve performance and quality assurance of Corporate Services client relationships.
Supervisory Requirements:
This position manages a team of direct reports, with the potential to grow the team in future years and manage team leads to take on some of the direct report management
Full Time
Business Services
$140k-174k (estimate)
04/14/2024
06/13/2024
cafamerica.org
Alexandria, VA
100 - 200
Business Services