8 Customer Experience Retail Specialist (Fort Myers, FL) Jobs in Charlotte, NC
Caesarstone is Hiring a Customer Experience Retail Specialist (Fort Myers, FL) Near Charlotte, NC
ContributionFacilitates quick, customer centric response to daily demands for retail and online order fulfillment, in support of company initiatives. Provide best-in-class customer service, as a clear differentiator from our competitors.
Key Responsibilities
- Fulfill both walk-in retail and online order activities
- Input all sales orders taking the process from order entry to pick release
- Enter all sales orders accurately and on a timely basis to facilitate delivery cut off timelines
- Print delivery notes for the Warehouse Team once pick release process is complete
- Monitor on hold orders and request release on a timely basis to facilitate cut off timeframes
- Make sure customer issues are addressed and handled professionally, leaving the customer with a positive resolution
- Troubleshoot issues within the customer service process
- Assist with complex invoice requests and order entries
- Coordinate RMA requests and facilitates scheduling
- Escalate outstanding credit holds with Credit team
- Liaise with Sales Team to ensure orders are fulfilled
- Manage Customer Service levels and ensure quality standards are maintained, escalating issues as necessary
- Review Open Order Reports with Distribution Center Manager and anticipate any logistics challenges
- Work cross functional to facilitate transfers and escalate problems/concerns
- Escalate any capacity issues to management
- Determine open order requirements and prioritize unloading of containers
- Manage open order requirements and pull/push inventory from other locations, as required
- Reconcile paperwork, daily
- Other duties as assigned
- High school diploma required; post-secondary education with a focus on business a plus
- Two (2) plus years of related customer service experience
- Strong customer service and troubleshooting skills
- Exceptional conflict resolution, negotiation, and objection handling skills
- Highly flexible, with strong interpersonal skills that allow one to work effectively in a diverse environment
- Ability to effectively communicate verbally and in writing
- Ability to work well under pressure
- Proven data entry, data editing, and typing skills
- Demonstrated experience analyzing and resolving customer service and client issues
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions
- required
- Ability to respond quickly in a dynamic and changing environment
- Ability to build and maintain lasting relationships within various corporate departments with key business partners and customer
- Manual dexterity required to operate telephone, computer, and peripherals.
- Interacts with employees, management, and the public at large.
- Repetitive work
- Walking on hard surfaces may be required (within warehouse environment)
- PPE (hard hat, vest, steel toe footwear) worn in specific areas within a warehouse environment
- Overtime may be required
- Lifting or moving up to 10lbs may be required
Job Summary
Full Time
Wholesale
$54k-71k (estimate)
05/23/2024
06/20/2024
caesarstoneus.com
CHARLOTTE, NC
1,000 - 3,000
1987
DON SANDERS
$10M - $50M
Wholesale
Related Companies
About Caesarstone
Caesarstone is the original quartz surface manufacturer. The company is headquartered in Charlotte, North Carolina with divisions in Los Angeles, CA; San Francisco, CA; Seattle; WA; Denver, CO; Dallas, TX; Houston, TX; St. Louis, MO; Miami, FL; Atlanta, GA; Boston, MA; Philadelphia, PA; Charlotte, NC; and New York, NY. We also have stone suppliers across the country to serve our customers nationwide. With a continuous proactive approach to producing over 40 innovative colors and textures Caesarstone consistently provides a premium quartz surface with remarkable style and endurance - complement...ing a design application, from classic to contemporary. Nonporous, stain, scratch and heat resistant and backed by a residential lifetime warranty, Caesarstone is the ideal surface for kitchens, vanities and more. Caesarstone has earned the respected Good Housekeeping Seal from Good Housekeeping Research Institute in addition to ISO 14001 (environmental management system), ISO 9001 (quality management standard) and NSF (public health and safety) certification. Caesarstone was also the exclusive surface of project7ten, one of the few Platinum LEED homes in the country. For more information please visit: www.caesarstoneus.com or call 1-877-9QUARTZ
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