JOB SUMMARY:

The Lead Fountain Worker contributes to store success by ensuring service experience standards are met and surpassed at all times during the shift. An additional component of this job is to assist management with daily operating procedures such as maintaining quality store operations, accurately handle cash register transactions, maximizing financial contributions and directing team member development.

ESSENTIAL JOB FUNCTIONS:

Quality Store Operations

· Trains new Fountain Workers on Starbucks & Caesars service & processes.

· Follows and directs other to follow store policies and procedures for operational flow at each station.

· Ensures all company policies, store operating standards, and procedures are communicated effectively and maintained and followed in a consistent manner.

· Organizes work throughout the store in a manner that facilitates efficient customer service and profitable operations.

· Follows health, safety and sanitation guidelines for all products.

· Performs and directs others to complete the cleaning and operational tasks in accordance with the store duty rosters.

· Follows and directs others to follow standards for merchandising, stocking, rotating and storing all products.

· Provides quality beverages, whole bean, and food products consistently for all guests by adhering to all recipe and presentation standards. Follows health, safety, and sanitation guidelines for all products.

· Places orders and performs special projects to assist with shift operations.

Financial Contribution

· Ensures all cash handling and cash register functions are performed in an accurate and consistent manner.

· Ensures proper types and amounts of materials, supplies, and merchandise are ordered and stocked.

· Accurately handle cash register transactions and maintain a balanced drawer.

· Operate a cash register as business demands depending on breaks, call outs, high business volumes, in a supportive role to Fountain Workers on duty.

Team Member Development

· Acts as a role model while providing guidance and training to team members on all the performance expectations

· Ensures team members adhere to the meal and break policies.

· Demonstrate and ensures all Starbucks standards are followed.

· Communicates store and associate concerns to the Store General Manager in an effective manner.

· Successfully completes and implements Advanced Store Training.

· Trains and develops team members to demonstrate all Starbucks customer service standards, operating standards, and Spotlight on Service behaviors.

QUALIFICATIONS:

• Must have 6 months previous barista experience, Starbucks experience preferred.
• Work requires effective communication in English, both verbal and written form in a professional manner.
• Must present a neat and professional appearance.
• Work requires attention to detail and accuracy.
• Work requires interactions with customers, public and co-workers.
• Work requires use of a computer and/or cash register.
• Previous experience as a barista trainer or training baristas.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:  

Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle heavy business volume and sensitive situations relating to staff and guest problems, in a timely manner & be able to grasp, hold, reach, bend, push-pull, and/or lift up to 50 lbs. 

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).