Job Description
JOB SUMMARY:

Develops and maintains relationships with the NCM Sales Team of Branch Offices and Independent Representatives while hosting guests sent by the Branch Offices and Representatives.
KEY JOB FUNCTIONS :

• This position requires systematic, organized sales techniques and excellent sales and closing skills in order to grow the amount of business sent to Tahoe by our NCM sales network.
• Greets and hosts NCM players.
• Daily contact with our primary business producing Reps and Branch Offices to sell up coming events is essential.
• Create and implement customized events that will assist Reps and Branches in bringing business to Tahoe is required. Creativity is a must for this position.
• Build strong and trusting relationships with this network and systematic contact with them is essential to increasing the amount of business we receive from our sales network.
• Marketing and Hosting duties of this job require excellent time management and sales skills.
• Establishes and maintains the goodwill of players, based on personal knowledge of the individual.
• May correspond with players via multiple venues, including mail, e-mail and/or phone calls with NCM guests as needed, but corresponding with the Reps or offices is preferable.
• Represent Harrah's/Harveys at player events and special events.
• Hosts NCM players that have been invited to the property, assuring that their credit lines, rooms or suites, special betting limits are all arranged prior to their arrival.
• Work schedule must be flexible and adjustable to meet the needs of arrivals and departures.
• Organizes and may participate in off-property functions, such as dinners, cocktail parties, golf tournaments, etc.
• Maintains an up-to-date knowledge of all promotions, events, entertainment and general property information. Stays informed of competitive promotional methods.
• Maintains a courteous, efficient, helpful and professional manner with all customers, both internal and external.
• Makes complimentary determinations pre-departure for NCM customers based on established guidelines.
• Communicates information and feedback on customer experience to the Director of NCM on a weekly basis.

EDUCATION and/or EXPERIENCE:

• Associate's Degree with emphasis on Marketing, Business Administration or equivalent field
• Bachelor's Degree or equivalent experience preferred
• Minimum of one year in gaming, marketing or public relations

QUALIFICATIONS:

• Excellent written and verbal skill; literacy and fluency in English
• Excellent interpersonal, verbal communication and sales skills
• Superior guest service skills
• Ability to resolve problems to the satisfaction of both the customer and the company
• Computer literate; experience with CMS/LMS systems desired
• Ability to independently maintain high levels of productivity
• Ability to maintain strictest confidence regarding all information concerning Caesars Entertainment
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures

PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS:

• Must be able to sit, stand or walk for long periods of time (4 hours).
• Visual and auditory range must include immediate environment.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must have the ability to push, pull, reach, bend, twist, stoop, and kneel
• Must have mobility to navigate between the two properties
• Ability to grasp, finger dexterity, use repetitive hand motion

Positions that have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
About Us
At Harrah's and Harveys Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests.
Harrah's and Harveys Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America's largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe's year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell's Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah's & Harveys are popular choices for travelers and vacationers throughout the year.
Besides living in one of the Earth's most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrah's believes a successful company starts with satisfied employees. Whether it's professional advancement or personal recognition, Harrah's provides accolades and incentives as you move along your career path.
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.
The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.