JOB SUMMARY:

Responsible to greet guests in an upbeat, friendly and courteous manner.

.ESSENTIAL JOB FUNCTIONS: (includes but is not limited to the following)

• Answer incoming reservation calls.
• Complete reservations in the computerized reservation system.
• Keep abreast of all food & beverage venues and menus.
• Check availability on a continuous basis.
• Perform other related duties as assigned.
• Greet guest in a warm and friendly manner.
• Answer the telephone and facilitate guest requests.
• Using the table management system, manage incoming reservations and venue floor.
• Assist with daily administrative work as per direction of the venue manager.
• Perform other related duties as assigned.

PERFORMANCE REQUIREMENTS:  (knowledge, skills, and abilities)

• Knowledge of basic food and beverage products.
• Ability to perform basic/intermediate math skills.
• Ability to operate office equipment and Table Management system.
• Ability to read, write, and understand English.
• Ability to communicate effectively and establish and maintain effective working relationships with guests, staff and management.
• Knowledge, understanding and compliance of policies and procedures, job descriptions, daily memorandums, chemical labels and other instructions.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:  

• Prolonged standing and sitting.
• Eye/hand coordination and manual dexterity.
• Ability to distinguish letters, symbols, and colors.
• Normal vision and hearing range.

TYPICAL WORKING CONDITIONS:

• Work may be performed in small area having a three-foot access.
• Ability to tolerate varying conditions of noise level, temperature, illumination, and air quality.

QUALIFICATIONS:

Relevant experience in high quality, high volume operation preferred.

EDUCATION:

High School education or equivalent.

LICENSE/CERTIFICATE:

• Food Safety Team Member Training required.
• Training for Intervention Procedures (TIPS) required.