Job Description
Essential Job Functions:

• Assumes overall control and responsibility in the absence of the Facilities Manager.
• Inspects all public/employee areas to ensure the highest working and cleaning standards are met.
• Responsible for monitoring the performance and productivity of Shift Supervisors.
• Provides counseling and supports team members in meeting their responsibilities and becoming part of the team.
• Prepares and delivers performance appraisals. Interview applicants and hires qualified candidates.
• Initiates and issues notices of disciplinary action to correct poor performance.
• Ensures all team members follow company and departmental policies and procedures.
• Expedites and oversees special requests from internal and external customers.
• Attends management meetings.
• Develops teams and its members.
• Motivates employees to provide superior customer service to our guests.
• Monitors job performance daily.
• Monitor the day-to-day operations of scheduling functions understanding labor standards.
• Ability to plan, develop, and implement standard operating policies and procedures.
• Meets the attendance guidelines of the job and adheres to departmental and company policies.

Qualifications: High school diploma or equivalent required. Individual must be highly motivated and self-directed with a minimum of five years EVS/Housekeeping/Hotel and Facilities operations management experience. Must understand forecasting and the budgeting process. Must have working knowledge of all administrative functions to include scheduling, payroll and other clerical areas. Must have working knowledge of equipment to include floor care, carpet, marble, granite, tile etc. Required to have working knowledge of material control to include purchasing requisitioning of departmental supplies. Must have a good understanding and working knowledge of chemicals and cleaning supplies and techniques including MSDS, OSHA, etc. guidelines. Computer software knowledge to include Word and Excel is preferred. Knowledge of Culinary contracts helpful. Must demonstrate the ability to lead, guide, direct, develop and motivate people at all levels. Professional appearance is essential. Strong written and verbal communication skills are required. Excellent interpersonal, customer service, team building, and problem-solving skills are required. Must be able to speak, write, read and understand English, bilingual helpful (Spanish). Must have the ability to calmly handle difficult situations and be willing to work any day any shift. Must be able to get along well with co-workers and work as a team.
Physical, Mental & Environmental Demands: Must be able to perform the physical job duties of line employees in emergency situations. Must be able to work independently and with co-workers. Must be able to respond calmly and make rational decisions when handling guest and employee conflicts. Must be able to speak distinctly and persuasively to others. Must be able to stoop, bend, push, pull, and carry up to 75 pounds. Must be able to maneuver in hotel/casino areas, up and down stairs and reach above shoulder level. Must have good finger movement and rotating wrist motion. Must be able to tolerate cleaning chemicals, without developing an allergic reaction. Must be able to work in areas containing secondhand smoke. Must be able to operate equipment, including vacuum cleaners, floor machines, carpet extractors, computer, copy machine, typewriter, mop and broom.