Primary Purpose:

This Loan Operations Supervisor is responsible for the day to day functions of the Loan Maintenance I team. The general role is to manage the employees in the department, direct and oversee all of their processes, ensure proper training, and demonstrate quality leadership.

Principal Duties and Responsibilities:

Assist with the implementation of departmental processes, procedures, and policies provided by management.

Provide assistance to the employees to ensure the department adheres to change

Assist management with the monitoring of staffing levels, job duties, advancement, mentoring to empower employees to achieve maximum potential

Maintain accurate and up-to-date procedures for the department

Ensure that all SOX, Bank, and Department standards are being met

Assist management with maintaining updated policies and procedures for the department

Provide training as needed

Participate in company working groups and committees as directed

Job Specifications

College Degree, or equivalent experience in Loan Operations, Insurance, or Escrow

Excellent written and verbal communication skills

Excellent interpersonal and customer service skills

Excellent organizational and analytical skills