What The Role Is

Assists the Branch Manager in the daily activities of the branch office in addition to their normal responsibilities.

How You Will Make An Impact

* Ensure a positive and professional environment within the workplace for teammates and customers.

* Assist the branch manager in all aspects of managing the branch including hiring, training, scheduling, and coaching team member performance.

* Assist the Branch Manager in all aspects of branch operations including all audit, security procedures, and sales and service initiatives.

* Maintain knowledge of all policies and procedures to make decisions in regard to check approvals and overrides in the absence of the manager.

* Represent the bank in business and community development activities, including prospecting and CRA, as requested by the branch manager.

* Proactively seek prospects through outreach and follow-up

* Lead teammates by example by offering exceptional customer service and coach the team to provide the same level of service.

* Handle customer complaints in a positive and professional manner in the absence of the manager.

* Participate in all sales initiatives and sales focuses and coach and encourage teammate participation.

* Maintain knowledge of and assist with all personal banker activities including but not limited to -

* Maintain a strong working knowledge of products and services.

* Engage customers and prospects through the use of questions and needs assessment to uncover needs.

* Open new deposit accounts and maintain existing deposit accounts while following all policies and procedures.

* Maintain knowledge of and assist with all teller duties including but not limited to:

* Process all teller transactions in an accurate and efficient manner.

* Perform audit functions, vault custodian functions, and ATM balancing as requested by the manager.

* Accept, process, and close consumer loan applications as requested by the branch manager.

Who You Are

* Good Written, verbal and supervisory skills.

* Excellent interpersonal and customer service skills.

Education

* Bachelor's degree or equivalent work experience.

Experience

* Five to six years of relevant experience.

* Minimum one to three years of supervisory experience preferred.

Characteristics

* Regular and reliable attendance.

* Works cooperatively with others.

If your experience aligns with this description, please consider applying. Many skills are transferable among industries and a passion for the role and willingness to learn are important considerations. We believe that a diverse workforce creates problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.