Operations Support Engineer Job Category: Engineering Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Continental US CACI is seeking an action-oriented Operations Support Specialist to join our fast-paced counter-unmanned aircraft systems (C-UAS) mission sustainment team mission that makes a difference to the warfighter on a daily basis. As a Sterling VA based operations team member, you will provide tier 1 & 2 maintenance for Globally deployed Signal processing systems. This role requires effective customer service skills, emphasizing problem-solving and trouble-shooting skills, contact handling procedures, incident management, and communication skills. Must be able to master the steps required to effectively manage and prioritize incidents, reduce escalations, and demonstrate the essential customer service skills required to improve overall customer satisfaction and maintain an excellent system availability score while learning the mission. This opportunity offers very rewarding and unique benefits, which equates to 50% of compensation on TOP of your base salary! The first part is a tax-qualified profit-sharing retirement plan, to which CACI annually contributes up to 25% of your base salary (not in excess of applicable IRS limits) to your retirement account. The second component consists of an Individual Benefit Account (IBA), which is used for premiums, medical reimbursements, dependent care, education and Paid Time Off (PTO) policy. Both components of the benefit package are paid for by CACI, in addition to your base salary and potential performance bonuses. We believe in a healthy home/work balance and our locations offer a wide variety of activities to balance with your work life. Duties and Responsibilities: * Support various projects across US Navy and Air Force team.
* Provide first and second level support for inbound incidents and Service Requests
* Provide front line phone and email support related to system and application issues
* High comfort level working with technology at a fast pace
* Ability to quickly diagnose and resolve/route issues according to issue type and severity
* Good communication skills over the phone (polite, good listener, able to dissect customer descriptions into root problems to begin troubleshooting)
* Ability to multi-task, document issues and troubleshoot while speaking to someone on the phone
* Ability to teach others how to triage and troubleshoot complex IT problems
* Installing, configuring, testing, and maintaining operating systems, application software and system management tools in support of DoD customer. You'll Bring These Qualifications Fill in this section: * Bachelor's degree in Systems Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university and 3 years of related experience is required. Five (5) years of additional experience may be substituted for a bachelor's degree.
* Current TS clearance and qualified to receive SCI clearance with polygraph (contract requirement)
* Able to work independently and effectively manage daily activities
* Familiarity with radio frequency (RF) systems and test equipment (spectrum analyzer, network analyzer, signal generator, multimeter etc.)
* Experience troubleshooting Linux-based Operating Systems
* Experience with computer networking infrastructure products such as servers, switches, firewalls, and routers.
* Experience with client / server architectures These Qualifications Would Be Nice to Have Fill in this section: * Ability to configure a variety of hardware components.
* Experience in coordination and installation of systems to customer locations.
* Experience with C-UAS and/or RF software and hardware systems.
* Experience with DSP software and hardware.
* Understanding of SDR (Software Defined Radio) systems. Desired Certifications: (If applicable) * Security or CISSP Certification What We can Offer You : * We've been named a Best Place to Work by the Washington Post. * Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
* We offer competitive benefits and learning and development opportunities.
* We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.
* For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success. Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities. As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.