What You’ll Get to Do:

• Ensure that all technical baseline infrastructure is maintained at an optimal level so that customer mission needs are satisfied.

• Support duties include monitoring, recognition, evaluation, and correction of system and network problems.

• Responsible for maintaining a privileged user level of access, across numerous high priority systems.

• Daily interface with government and partner country senior leadership, system operators and engineers at site and across the enterprise.

• Interpret system documentation and records problems in logging and discrepancy reporting tools

• Collect data describing the environment at the time of the failure

• Serve as a single point of contact for monitoring, troubleshooting, and anomaly resolution. Performs routine software functions as required

• Escalate problems to Tier 2 level as required, perform call-ins as necessary

• Coordinate with any required resources across the enterprise to resolve operational issues

• Work with other 24x7 engineering crews across multiple locations providing enterprise level maintenance support, with high customer visibility into all actions and response

• Provide necessary mentorship, guidance, and training of entry-level engineering crew

• Shift work - 12 hours a day, 7 days a week, rotation of shift occurs every 3 months. 0600-1800, 1800-0600

You’ll Bring These Qualifications:

• Obtain a TS/SCI with Poly required

• Must have a current DODI 8570.01-M IAT Level II Certification, Security Certification

• AA Degree in a related technical discipline and related knowledge or ability to troubleshoot operational systems supported by this program OR the equivalence of 3-5 years direct experience in lieu of a degree

• Must have a broad knowledge of high priority systems across a multi-location enterprise

• Good communication skills for the effective and accurate exchange of information across a multi-location enterprise, with customer visibility into crew-based actions and response

• Must be able to work a non-standard work week, weekends, and holidays; 12-hour shift work expected in support of 24x7 operations.

These Qualifications Would be Nice to Have:

• System administration experience to include UNIX, Linux, and Windows platforms

• Experience with virtualization technologies and software such as VMware

• Knowledge and understanding of Enterprise Management Systems to include HP OpenView, and CA based Concord

What We Can Offer You:

• We’ve been named a Best Place to Work by the Washington Post.

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

• We offer competitive benefits and learning and development opportunities.

• We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

• For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

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