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Job Description:

The Enterprise Monitoring Analyst supports the Customer by providing on-site technical expertise to monitor, review, and manage Enterprise services. This includes ensuring the timely exchange of situational awareness information, based on the correlation of alerts, network incidents, and maintenance activities. Enterprise Analysts will monitor system alerts via configured dashboards filtered based on operational agreements and customer guidelines. The proactive nature of this position demands an experienced professional with operational experience in monitoring alerts and the performance of resources that support critical operations. 

 Work hours to be assigned:  

Shift Work (12 hours a day 0400-1600 or 1600-0400/ Panama shift) 

Position Responsibilities:  

• Maintains system awareness, collaborating with the Enterprise COMM NOC, external agencies/customers, and field units 
• Provides Situational Awareness support to the Customer, to include updating reports, passing down documentation and master station logs, monitoring chat rooms, and communicating ongoing impacts to service operations 
• Leverages Enterprise Management tools and analytics to correlate service impacts, service availability, service capability, Service Level Agreements (SLA) conformance, and other service-related trends 
• Proactively monitors dashboards providing awareness of high priority alerts impacting Mission/Business/Enterprise critical services 
• Supports the Government with Situational Awareness local system events and correlates impacts to Network Operations Squadron managed and monitored systems 
• Provides operational coordination for network Event and Incident Management functions 
• Prepares daily network availability briefings, charts, and reports for the Customer to provide to Government leadership, as needed 
• Supports the Government by performing daily ad hoc tasking from the Customer
• Generates Situational Awareness notification via various messaging systems for distribution to customers 
• Provides technical assistance, when requested, by the Customer in support of defined duties 
• Provides data collection and other support to the After Action Report process 
• Integrates ITIL best practices into existing documentation, provides process improvement recommendations, and assists in maintaining governance documentation 
• Demonstrates an understanding of LAN/WAN network services, and Carrier Ethernet 

 Required Qualifications: 

• An Active TS/SCI Clearance with Polygraph 
• Current Security certification 
• 6 Years of Service Operations Experience 
• Excellent written and verbal communications skills 
• Excellent customer service skills 
• Proficient writing skills
• Must be able to review technical documentation and summaries information for executive level review
• Working knowledge of network operations and IT services
• Requires good communication skills for the effective and accurate exchange of information across a multi-location enterprise, with customer visibility into crew-based actions and response

Each of the IO Enterprise Monitoring Team resources shall have five (5) years’ experience maintaining IT infrastructure and services in one of the COMM IT domains or equivalent. 

• Each of the IO Enterprise Monitoring Team shall be current in the DoD 8140 IAT Level I (Security ) requirement (or higher) and one of the following IT certifications listed: 
  • ServiceNow System Administrator (ServiceNow Fundamentals) 
  • ITIL V3 Foundation 
  • ITIL 4 Foundation

Desired Qualifications: 

• Proficient in word processing, spreadsheets, and desktop applications 
• Strong communication and interpersonal skills 
• Strong logic and analytical skills 
• Strong customer service skills and experience 
• Excellent oral and written communication skills 
• Proven ability to multi-task and prioritize, with an attention to detail, in a fast-paced environment 
• Excellent organizational skills 
• Basic knowledge of ServiceNow, Windows Desktops, and other IT Service Management (ITSM) Systems

What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn morehere.

The proposed salary range for this position is: