SUMMARY:

Provide exceptional support & services for our customers. Read, install, and perform meter maintenance on a regular basis. Enter payments on customer accounts. Handle customer complaints and phone calls courteously and respectfully.

QUALIFICATIONS:

• A High School diploma or equivalent
• Knowledge of meters and maintenance
• Knowledge of clerical procedures and office equipment
• Must be able to walk, stand, bend and stoop majority of the time

PRIMARY RESPONSIBILITIES FOR FIELD SERVICE REP:

• Must be able to work outdoors in all atmospheric conditions
• Read meters accurately within time standards established by the department.
• Ability to drive an automobile safely and use good judgment in its operation and use.
• Ability to use hand tools as required to replace damaged or new meters.
• Perform maintenance of meters and meter box.
• Turn on/off customer meters as required.
• Verify meters remain off and have not been tampered with on closed accounts or non-payment.
• Adjust and replace meter boxes and lids.
• Straighten and raise height of meters.
• Repair meters and leaks
• Install new meters.
• Subject to weekend/holiday and after hour calls.
• Will cross-trained to fill in as Customer Service Rep
• All other duties as assigned.

CUSTOMER SERVICE REP:

• Open and distribute mail
• Key entry payments into customer billing software and balance cash drawer to posted payments.
• Answer telephone courteously and respectfully, and transfer calls to the appropriate personnel.
• Communicate with customers courteously and respectfully.
• Answer customer billing questions or complaints and explain utility policies, rates and fees.
• Investigate, resolve and respond to customer issues & inquiries in-person, phone & email.
• Key entry, photocopy/scan and file customer record documents.
• Research delinquent accounts using various external databases to reduce write-offs.
• Key entry information for; new customers, account disconnects and terminations, and transfer accounts.
• Recommend and participate in utility improvement projects to reduce costs.
• Prepares daily/weekly/monthly reports as required.
• Perform utility billing processes including second notices, and final notices for printing and mailing.
• Update customer billing software with change of customer address, phone numbers or other customer info.

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Cabot, AR: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Willing to take a physical or drug screen if chosen?

Must Live within 30 minutes of Cabot due to oncall restrictions, do you?

License/Certification:

• Driver's License (Required)

Work Location: In person