Job Description:

*This position is scheduled to start on May 6th. Saturday work hours are required*

At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

Cable America, a Cable One brand, is looking for a Residential Support Specialist. Under general supervision and direction, the Residential Support Specialist resolves technical issues for Cable One video, internet, and telephone service customers in a professional, courteous, and efficient manner.

This role may become a hybrid or an in - office role based on the needs of the company.

What you will do to contribute to the company's success

Qualifications

High school diploma or general education degree (GED); or one to three months related experience and/or training in a customer service environment; or equivalent combination of education and experience.

Requires excellent oral and written communication skills while assisting and interacting with Fidelity customers and associates.

Strong data entry and computer skills.

Requires the ability to operate office equipment (copiers, phones, computers, etc.).

Requires efficient and accurate handling of money.

The position requires the ability to learn and stay informed of products and services offered by Fidelity.

This position will require travel between offices.

Core Competencies

Committed: Values each and every customer, while working hard to keep their business and support our communities.

Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.

Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.

Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

Cable One and our family of brands appreciate the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

Additional Perks

We’re an Award-Winning Organization!

Forbes’ “America’s Best Midsized Employers” 2021-2023

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

This role may become a hybrid or an in - office role based on the needs of the company.