Job Description: At Sparklight/Cable One and our Cable One family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. What you will do to contribute to the company's success Gains familiarity with Desktop Support concepts, practices and methodologies. With guidance, performs standard Desktop Support duties, including: Installing and configuring basic workstation hardware and software, Ensuring system connectivity, Providing first-line user support, Troubleshooting hardware, software and connectivity issues, Assisting with installation and update of anti-virus software and with decontamination of infected systems, Assisting with user moves, including de-installation and re-installation, Assisting with desktop, laptop and printer break-fix services, Gathering and recording systems inventory data. Learns and complies with the company’s desktop, peripheral and related connectivity and security guidelines and standards. Learns how actions impact established service level agreements. Assists with special projects as assigned. Qualifications No prior experience required HS Diploma or equivalent or AA Degree Certified Network Computer Technician or equivalent qualification Core Competencies Committed: Values each customer, while working hard to keep their business and support our communities. Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy. Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding. Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations. Benefits Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as: Medical, dental, and vision plans – start when you start! Life insurance (self, spouse, children) Paid time off (vacation, holiday, and personal/sick days) 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation) Group Legal plan with Identity Theft Protection Additional Perks Tuition reimbursement (up to $5,250 on 1st year) Annual community support to various organizations across the U.S. Associate recognition & awards programs Advancement opportunities Collaborative work environment FREE Cable One services for associates who live in a serviceable area Up to $75/mo. Stipend Remote Access to select premium channels (Cable One, Sparklight, Cable America and ValueNet Fiber Only) Vehicle provided for daily work purposes, if residing within reasonable radius from office location We’re an Award-Winning Organization! Forbes’ “America’s Best Midsized Employers” 2021-2023 Our Commitment Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day. Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. Pre-hire Processes Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career. #LI-SK1 Cable One, Inc. is a leading broadband communications provider committed to connecting customers and communities to what matters most. Through its Sparklight, Fidelity Communications, ValuNet Fiber, Hargray Communications and Cable America brands, the Company serves more than 1.1 million residential and business customers in 24 states. Over its fiber-optic infrastructure, the Cable One family of brands provides residential customers with a wide array of connectivity and entertainment services, including Gigabit speeds, advanced WiFi and video. For businesses ranging from small and mid-market up to enterprise, wholesale and carrier, the Company offers scalable, cost-effective solutions that enable businesses of all sizes to grow, compete and succeed.