Responsible for supervising and leading efforts to support, maintain, and testing of the clinical laboratory information systems (LIS) Duties Including, but not limited to orders, results, rules, work queues and maintaining operational aspects of the laboratory information system for each modality. This work requires an expertise in laboratory science, communication, and leadership skills, plus a solid knowledge base in LIS.

System Specific Duties and Responsibilities:

• Establishes operational goals/objectives/support and assignments to team members and laboratory operations counterparts.
• Provides deep clinical laboratory operations and LIS subject matter build expertise.
• Provides t clinical system support and maintenance for the LIS as well as integration systems and middleware.
• Ensures multi-functional integration of projects and assignments, implementation coordination with operations and other applicaitons, as well as transition to support functions.
• Helps ensure continuous real-time operation of clinical LIS (24x7).
• Projects include version upgrades of laboratory and pathology information systems, point-of-care systems, digital pathology systems, and workflow analysis and optimizations for the laboratory.
• Functions as project manager and the primary team liaison between EIS and the laboratory end-users to ensure efficient workflow design, system build for customization, and optimization of LIS. Interacts with system and support vendors as needed.
• Serves as the relevant clinical laboratory and LIS/application expert to team members, other applications personnel, and end-users/business owners on LIS integration and touch-point areas. Provides highest-level expertise in design integration and touch points with LIS and/or other applications.
• Acts as system manager of the LIS and reviews/approves all change requests and testing documentation.
• Assigns tasks and leads all aspects of the analysis, testing, and implementation of updates, changes, and maintenance to LIS and related applications. Ensures end-users/business owners are advised.
• Mentors and motivates team members and coordinates team member work for quality and compliance. Assists management with hiring, on-boarding, training, and ongoing assessment of team performance.
• Coordinates and facilitates the integration of end-user/business owner needs and translates clinical/operational needs and workflow into system specifications and configuration requirements.
• Ensures adequate documentation is provided for support, end-user training, and compliance/accreditation.
• Provides content and maintains application/system-associated knowledge management documents (KMs) for troubleshooting and Helpdesk Services.

Education:

• Bachelor's degree in relevant field or equivalent combination of relevant experience, education, and training is required.
• Medical Technology or Clinical Laboratory Scientist (CLS) or relevant license (required).

Experience

• Two years relevant laboratory information systems (LIS) experience
• Technical specialist and functional knowledge of assigned LIS.
• Experience in leading, supervising, and developing teams.
• Excellent analytical, problem-solving, and critical thinking skills.