Summary of Position

Under the direct supervision of the Billing Manager, the billing specialist is responsible for timely and accurate billing of all medical, dental, and behavioral health claims, insurance information, patient charges and payments. The Billing Specialist will work on a team in various aspects of medical, dental, and behavioral health billing. This individual should be resourceful, exceptionally detail-oriented and organized to be successful in this role. Having the ability to focus as well as shift gears as needed when handling competing priorities is required. The Billing Specialist may serve as in a support role within dental registration duties as needed.

Minimum Qualifications

Ability to read, write and comprehend the English language. Communicates effectively. Must be able to sit and stand for long periods of time. Ability to effectively maintain confidentiality of records and communicate with all levels of personnel.

• Experience: One year of clerical experience in an office setting
• Additional skills required : Requires excellent organizational, problem solving and critical thinking skills. Strong basic computer skills required. Able to maintain confidentiality and work collaboratively in a team environment.
• Travel required: Ability to travel to all CRCHC locations and assist at all CRCHC special population clinics.
• Additional skills preferred : Bilingual in Spanish and English, Intermediate experience using Athena and/or Dentrix EMR systems.
• Minimum of 1 year of coding, billing, and/or charge entry experience in the healthcare field is required

Education : High school diploma or GED. Associates Degree preferred.

Certification(s)/Licensure: N/A

Physical Requirements:

The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job.

· Repetitive movement of hands and fingers – typing and/or writing.

· Occasional standing, walking, stooping, kneeling, or crouching.

· Reach with hands and arms.

· Talk and hear.

Key Responsibilities

1. Enter charges & transmit clean claims per coding, carrier, and contract guidelines.

2. Experience in dental, medical billing and AR oversight/investigation is required for this role.

3. Assist patients with billing questions.

4. Answer incoming phone calls.

5. Claims filing related to dental, medical, and behavioral health.

6. Accurately and efficiently posting/applying payments.

7. Complete all Medical and Dental requests for all CRCHC locations in terms of prior authorizations and referrals.

8. Review patient chart for records requiring updating and perform necessary updates.

9. Create patient claim, collect payment, and document payment in electronic health record.

10. Troubleshooting and follow through for open issues related to unidentified payments, insurance retractions and payment discrepancies.

11. Assisting in researching and resolving claim denials, patient refunds, and collections follow-up.

12. Compose messages to provider/staff regarding patient communication.

13. Maintain a clean, neat, and well-organized work area.

14. Verification of patient insurance plans.

15. Entering insurance plan information in practice management software.

16. Participate in quality improvement activities by initiating or contributing to monitoring, measuring, analyzing, improving and/or controlling program goals, objectives and/or services.

17. Must have Dentrix experience.

18. Will post all medical and dental payments into both practice management systems (Athena/Dentrix)

19. Billing Specialist will perform duties of collection on past due accounts for both medical and Dental.

20. Perform other duties as assigned.

CRCHC Core Requirements

1. Patient Centered Customer Service – Whether directly or indirectly, we work to support the delivery of an excellent patient experience to everyone served by the organization.
2. Caring and Compassion – We provide empathic comfort to those in distress and share kindness in all interpersonal interactions.
3. Respectful Communication – We communicate openly, honestly and without judgment while honoring everyone’s uniqueness and assuming the best of those with whom we interact.
4. Teamwork – We are members of a diverse interdisciplinary team working together to meet a common goal.
5. Accountability – We accept our individual and team responsibilities, and we meet our commitments. We take responsibility for our performance and actions.
6. Customer Safety – We recognize and correct potential hazards to protect ourselves and our customers.

CRCHC provides comprehensive, high-quality primary health care to our patients regardless of ability to pay. As a Federally Qualified Health Center (FQHC), we provide health care to all members of our community, including low income, indigent, and uninsured patients who may not otherwise be able to afford health care via traditional sources. We screen potential employees to first ensure alignment with our core requirements followed by the requisite position skills set. In doing so we need staff committed to this mission who do their best to live and work the characteristics of our core values as we strive to care for ever increasing members of the communities we serve.