Job Summary

Responsible for connecting Client s Product Lead and Product Managers with off-shore resources to successfully build, test and deliver self-service digital enhancement for Client s customers. Works with Client resources to refine requirements. Must be able to understand and articulate the user experience, technical infrastructure and project goals, ensuring product vision is being met. Effectively communicates between groups, resolving questions and issues in a timely manner.

Duties and Responsibilities

Acts as a proxy between Client and off-shore to Communicate requirements and provide supporting detail regarding product high-level user stories and specific sub-stories with appropriate documentation to off-shore Development and QA teams.

Understands the current and intended end-to-end customer experience

Work cross-functionally with on-shore Product Managers, Development and QA to launch products and enhancements

Provide transparent communication with all stakeholders

Identify and optimize process improvements between on-shore and off-shore teams

Required Qualifications

Minimum 3 years of product development/management experience with customer facing applications.

Understands best practices in product development and the cable or telecommunications industry

Ability to learn and understand technical complexities quickly

Ability to manage frequent change

Ability to listen and reflect understanding of project goals

Ability to handle multiple projects and tasks

Ability to solve problems, showing good judgment and thoughtfulness

Ability to communicate orally and in writing in a clear and straightforward manner

Ability to quickly identify blockers and escalate issues

Ability to provide transparency into progress and status

Ability to speak, write and understand English