Franciscan Health Indianapolis Campus 8111 South Emerson Avenue Indianapolis, Indiana 46237 WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT Oversee and direct assigned region on policies, processes, procedures, workflows specific to ambulatory patient access functions. Coordinate procedures with other departments. Ensure Compliance with Ambulatory standards of performance. Determine compliance via audits and monitoring of productivity and quality reporting. Provide continuous education and training for all front office staff members. Ability to define problem, collect and analyze data pertaining to PA workflow. Evaluate process and procedures to provide recommendations and deploy strategies designed to solve the issues identified. Prepare reports that summarize their findings and recommendations. Present data and analysis to Corporate Manager and Operations team as needed. Supplement training for Operation new hires, both FTE and temporary on PA process after initial Revenue Cycle Educator training. Assist with developing, coordinating, presenting and evaluating continued education for staff, based on needs assessments, QA monitors, and performance improvement initiatives. Create education reports and distribute reports to specified management. Assist with coordinating and administration of PA policies, procedures and workflows. Assist our healthcare team to provide specific patient teaching appropriate to age specific population served. Administer training on new processes/workflows. Assist as necessary to coordinate resources for community education. Meet with staff and Operation management teams to review errors and provide education to correct any areas of opportunity. Assist with re-training schedule to enable employee to achieve skill level defined for position. This position will travel to on site 2 days out the week and work 3 days Work from home. Qualifications Preferred Associate's Degree or Certificate Required High School Diploma/GED 3 years Provider practice setting, specifically billing, collections, customer service, or cash application Required 1 year Working knowledge of Microsoft Office Applications, Medical and Managed Care Contract terminology, and demonstrated knowledge of standard Revenue Cycle procedures. Supervisory experience in a healthcare setting. Preferred TRAVEL IS REQUIRED: Up to 20% EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity.