Indiana Heart Physicians Building 5330 East Stop 11 Road Indianapolis, Indiana 46237 WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT Provide customer service via incoming and outgoing phone calls, email and in person interactions. Schedule appointments and testing, answer questions or escalates as appropriate. Manage new patient referrals including creating record in electronic medical record (EMR), scheduling appointment and verifying insurance. Request, follow up and document prior authorizations. Complete administrative duties which include coordination of drug reps/samples, faxes, work in baskets and create/maintain reports. Process surgery clearance forms. QUALIFICATIONS Required High School Diploma/GED Required 1-year Medical Office Experience TRAVEL IS REQUIRED: Never or Rarely EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity.