Overview

The Dedicated Onsite Specialist role provides onsite technical support to a specific C Spire Business customer that has existing service/support agreements. Some advanced technical experience is necessary, but more importantly, this should be an individual who is eager to learn, highly customer focused, patient, an effective communicator, self-initiating, has a positive attitude, and is able to prioritize and execute tasks without micro-management. The role will involve desktop and systems administration support.

Responsibilities

“Customer Inspired” isn’t our slogan — it’s our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have:

• A relentless obsession to be the best in our industry
• A winner mentality determined to outsmart and outdo competitors
• A single-minded commitment to unbeatable customer experiences
• An unapologetic passion for innovation and technology
• An uncompromising drive toward continuous improvement
• A steadfast devotion to doing the right thing the right way
• A deep-seated dedication to accountability and ownership

Essential Functions

• Manage Service Requests, Incidents, and Problems through a ticketing system.
• Help ensure day-to-day operations of IT Infrastructure.
• Answer inbound service calls as necessary.
• Advanced troubleshooting and administration of Windows-based applications, Operating Systems (Desktop and Server), and Server Roles (AD DS, DHCP, DN, DFS, Print Server, File Server, Terminal Server, etc.).
• Administer and troubleshoot Citrix Servers.
• Administer and troubleshoot VMware.
• Administer and troubleshoot database technologies/software.
• Perform advanced troubleshooting of WiFi/network.
• Lead periodic technical meetings.
• Provide coaching and feedback to junior staff.
• Any other task or duty as assigned or required.

Qualifications

Required Education, Experience, and Certifications

• Candidate should have Associates or higher degree in Computer Science or related field OR an industry standard certification OR equivalent level of experience to parallel industry standard certifications.
• Candidate should have some experience in a job supporting Windows desktops and/or servers.
• Proficient in written and oral communication (English)

Preferred Education, Experience, and Certifications

• 3 or more yrs. of relevant work experience providing customer facing support or support in a Call Center environment
• Basic networking familiarity
• Excellent Customer Service skills
• Project Management experience
• SQL Database experience
• Transportation logistics experience
• EDI experience
• IT Management

Some experience in the following is preferred:

• Networking/switching/server hardware
• A , Network Certifications
• Windows 10, Windows 11
• Server 2016, Server 2019
• Active Directory
• Microsoft Office Suite
• Terminal Servers
• Citrix XenApp, Citrix XenDesktop
• Trucking industry experience
• ServiceNow experience

Additional Eligibility Qualifications:

• Candidate should have reliable transportation.