Overview

This position is responsible for growing the digital sales and performance KPIs for the C Spire Business Line of Business. The Digital and Ecommerrce Manager, Business will develop, coordinate, prioritize and deploy initiatives to improve overall digital results. Must create “Easy to Do Business With” strategies, tactics, and operational efforts that advance our digital platforms. This position is also responsible for working and leading initiatives with multiple cross-functional departments to increase the performance and results for all digital platforms.

“Customer Inspired” isn’t our slogan — it’s our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have:

• A relentless obsession to be the best in our industry
• A winner mentality determined to outsmart and outdo competitors
• A single-minded commitment to unbeatable customer experiences
• An unapologetic passion for innovation and technology
• An uncompromising drive toward continuous improvement
• A steadfast devotion to doing the right thing the right way
• A deep-seated dedication to accountability and ownership

Responsibilities

• Use and interpret analytical data to create, develop, and launch business strategies that contribute to the overall KPIs results for the CSB line of business, in a Digital First way. 
• Identify, develop, and improve web flows to deliver better sales and service experiences to improve conversion and sales/service results. 
• Lead, facilitate, and prioritize initiatives with cross functional teams based on overall impact to the CSB section of the website and app. 
• Responsible for working with key stakeholders from cross-functional groups to manage and develop strategy to ensure actions are aligned to meet or exceed the LOB business objectives for digital. 
• Perform additional duties as assigned. 

Qualifications

• REQUIRED
  • Bachelor’s degree or equivalent years of relevant work experience required.
  • Minimum 2 years e-commerce sales or related experience required.
  • Proven experience solving complex business problems with solutions that drive results required.
  • Strong demonstration of organizational skills required.
  • Demonstrated decision-making and follow up skills; excellent planning and execution, with attention to detail. 
  • Strong leadership skills with ability to manage multiple initiatives simultaneously; and a high level of initiative. 
  • Ability to define problems, collect information and recommend solutions.
• PREFERRED
  • Management experience preferred.