Position Overview

The Customer Service Assistant Manager is responsible for giving the customer a great lasting impression of the store. The Assistant Manager is responsible for assisting the Customer Service Manager as a goodwill ambassador and the job requires accuracy, honesty, patience and stamina.

Job Description

Description

• Provide outstanding Customer Service and customer relations at the front-end, attention to associate appearance and behavior, and maintain acceptable service levels

• Train and coach associates to guarantee consistent performance and the delivery of quality service that exceeds the customer's expectations during all hours of operation

• React to all customer concerns quickly and effectively while following SOPs to provide the best experience possible

• Follow and enforce all RCS procedures

• Perform customer intercepts to verify customer satisfaction

• Control store shrink by monitoring cashier product handling as well as cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures

• Write the schedule weekly for front-end associates

• Complete merchandising associated with the front-end and ensure associates are properly informed and trained about all promotions

• Ensure that merchandise returns are fulfilled throughout the day

• Ensure a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies

• Maintain a friendly, professional and well organized image in all areas of the front-end department including but not limited to the parking lot, vestibule, checkouts etc.

• Prepare and retain reports/ logs needed for store audit and state inspection purposes

• Maintain supplies for front-end, places orders when needed and keeps inventory of items such as receipt tape, paper/plastic bags, paid stickers, rain check slips, etc.

• Perform special store level tasks/projects as assigned by the CSM and store manager

• Travel Required:No

Environment

• Store : Grocery Warehouse (50F to 90F)

Skills

• Specialized Knowledge : Working knowledge of all aspects of front end operations, as well as the ability to make decisions and provide effective leadership.

• Special Skills : Very strong customer service skills, communication, management/leadership skills, strong decision making skills, conflict management, and the ability to manage multiple tasks

• Physical abilities: : Constant amounts of standing, walking, lifting/carrying loads up to 35 lb, stooping, reaching, handling, talking, and hearing

• Other: : Working knowledge of all store systems including POS, receiving, LMS, pallet jack certification etc.

Years Of Experience

• 0-2 : 1-2 years previous retail experience in the area of the front-end preferred

Qualifications

High School Diploma - General Studies

Shift

1st Shift (United States of America)

Company

C&S Resource Solutions LLC

About Our Company

C&S Wholesale Grocers, LLC is an industry leader in supply chain solutions and wholesale grocery supply in the United States. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 7,500 independent supermarkets, chain stores, military bases and institutions with over 100,000 different products. C&S also proudly operates and supports corporate grocery stores and services independent franchisees under a chain-style model throughout the Midwest, South and Northeast. We are an engaged corporate citizen, supporting causes that positively impact our communities.

Working Safely is a Condition of Employment at C&S Wholesale Grocers, LLC. C&S Wholesale Grocers is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

Salary Range

$13-$16

Company: C&S Resource Solutions LLC

Job Area: Front End

Job Family: Retail

Job Type: Regular

Job Code: JC1868

ReqID: R-255948