Job Title: Server

Alternate Title: Waitress

Reports to: Manager on Duty

Classification: Hourly

General Job Description:

The Server is the primary contact for the guest. Servers create a comfortable and accommodating environment through providing exceptional bar service. They are responsible for preparing the club environment for business each day, for shift changes, and each night for closing.

Duties and Responsibilities:

• Maintain required dress code, appearance, and hygiene.
• Prepare tables with special attention to sanitation, order, and appearance.
• Greet guests upon entrance with a smile and positive attitude.
• Assist guests with drink selection and special offers.
• Take and serve orders and answer questions or make recommendations for other products.
• Collaborate with other club staff and bar staff.
• Deal with complaints or problems with a positive attitude.
• Issue bills, accept payment, and accurately operate POS technology.
• Maintain an accurate cash drawer throughout the shift and be able to account for any and all discrepancies.
• Communicate club rules and requirements to guests as needed.
• Promote guest loyalty.
• Identify and report underage guests to the management and staff.
• Partner with club and bar staff to identify and report intoxicated guests.
• Identify and report to management any and all illegal activities occurring in the club or on club property including parking lot, access areas, and alleyways.
• Identify and report all environment safety or security problems to club staff and management.
• Comply with all regulations and training.
• Effectively communicate with peers, supervisors, and guests.
• Act only to promote the success of the club, its employees, and its guests.
• Additional duties as assigned.

Qualifications:

• High school diploma/GED required.
• Capable standing for an 8- hour shift.
• Flexible, autonomous, and well-organized.
• Strong customer service and interpersonal communication skills required.
• Capable of lifting and carrying a 10-12 pound serving tray.