C.H. Robinson is seeking a to join our team. In this critical role you will assist in resolving billing issues while providing exceptional customer service.

You will be the main point of contact for our carriers and internal sales team, ensuring smooth communication and timely resolution of all billing matters.

If you thrive in a fast-paced environment, excel at critical thinking, and love solving problems, this is the perfect opportunity for you.

Take the next step in your career journey with us at C.H. Robinson. Apply today and join us as we connect the world!

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following :

Utilize system functionality and established processes to process a high volume of vouchers daily, meeting error rate guidelines

Release payments to carriers and invoices to customers efficiently and accurately

Employ problem-solving and critical thinking skills to resolve paperwork issues and address billing inquiries from carriers and internal stakeholders

Make timely and sound decisions when handling invoicing or payment discrepancies

Escalate complex issues to senior team members or leadership as needed

Contribute ideas for process improvement to enhance efficiency and effectiveness

Build and maintain professional relationships with internal and external customers, providing prompt and courteous service

Continuously develop skills and expand knowledge of billing processes

Collaborate with team members and offer support to peers when necessary

QUALIFICATIONS

Required :

High School Diploma or GED equivalent

Minimum 2 years of data entry or call center experience

Minimum 1 year of strong customer service and communication skills (written and verbal) experience

Preferred :

Proficient in Microsoft Office Suite of Programs

Previous experience with the Navisphere system

Strong written and verbal communication skills

Positive, professional attitude and excellent customer service skills with an ability to deal with conflict / sensitive topics

Strong interpersonal skills

Critical thinking skills and the ability to use own judgement and make decisions

Self-motivated and the ability to work independently

Ability to work in fast-paced, professional, and deadline driven environment

Effective in multitasking and prioritizing their skills and time

Values a diverse and inclusive work environment

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly.

Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few.

You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities.

We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer / EOE / M / F / Disabled / Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals.

We provide the top-tier benefits that matter to you most, including :

Two medical plans (including a High Deductible Health Plan)

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid and floating holidays

Paid time off (PTO)

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on page.

Last updated : 2024-04-30