Positions:

Full-Time
Part-Time

Schedule Options:

AM: Wednesday – Sunday, 8:00AM – 4:00PM
Swing: Wednesday - Sunday, 4:00PM - 12:00AM
Overnight: Wednesday - Sunday, 11:59PM - 12:00AM

Location:

Fremont, CA

Description:

Duties and Responsibilities:

Sending and receiving phone calls from guards, supervisors, clients, and our third-party reception service.
Maintain a neat and orderly front desk area
Correspond with various staff members through verbal and written communications.
Perform basic filing and clerical tasks.
Receive and relay messages to the appropriate staff members
Receive telephone calls for service. Receive calls from inquirers seeking security services. Front Desk Ops Assistant will relay information to the Sales and Marketing Department.
Regularly update managers and supervisors on activities and incidents regarding security officer’s performances, concerns, questions, attendance, etc.
Maintain accurate duty log. Maintain a Daily Activity Report and distribute report to the appropriate personnel upon completion of every worked shift.
Conduct continuous awareness checks. Periodically inquire with security officers regarding reporting entries, attendance, locations, pass-down information, wellness checks, etc.
Assist all field operations efforts using multiple software platforms including but not limited to scheduling software and vehicle GPS monitoring software.
Initiate preliminary reporting procedures. Extract information from security officers and create a report using clear and concise verbiage.
Continue tasks and duties initiated by previous dispatch shift. Understand and comprehend all pass-down notes and instructions from the previous shift. Also, must be able to clearly communicate and pass information along to the following shift.
Other duties as assigned

Skills Required

Critical thinking, logical reasoning
Multi-tasking
Priorities of work: event management and time management
Organized
Strong communication skills; verbal and written
Bilingual is a plus