Overview

Full Spectrum Operations, a Joint Venture between By Light and American Communications Solutions, Inc, is looking for a VoIP Systems Administrator with high familiarity/experience with Cisco VoIP infrastructure to provide support for troubleshooting and maintenance of Information Technology systems including the day-to-day operations, monitoring and problem resolution of both Cisco Call Manager, Cisco Unified Communications Manager, Cisco Unity Connection, and Cisco Voice Gateways. Must have attention to detail with in-depth knowledge of server operating systems and Cisco VoIP expertise.

Responsibilities

• Collaborate with a team of system administrators to guarantee availability, reliability, and overall security of Cisco VoIP infrastructure in DoD environment.
• Maintain a highly available Cisco Unified Communications environment.
• Create and manage call queues in Cisco Call Manager as required per customers’ needs.
• Troubleshoot, monitor, and optimize IP telephony, voice, and mobility solutions.
• Analyze and troubleshoot call flows via CDRs.
• Responsible for monitoring system performance, system operations, and storage.
• Provide advice and recommendations for necessary hardware and/or software upgrades to support system growth and security.
• Interact with users and evaluate vendor products.
• Manage and create system documentation and SOPs.
• Other duties as assigned.

Required Experience/Qualifications

• CompTIA Security CE (Current)
• High familiarity with Windows OS
• DISA STIGs
• System hardening
• Team collaboration

Preferred Experience/Qualifications

• CCNA Collaboration
• CCNA Route Switch
• CCNA Security
• Cisco Call Manager
• Cisco Unified Communications Manager version 12.5
• Cisco Unity Connection
• VoIP Network Design, implementation, operations and maintenance

Special Requirements/Security Clearance

• Active DoD Secret Security Clearence
• By Light does not require COVID-19 vaccinations or boosters; vaccination requirements and testing are subject to the status of the federal contractor mandate and customer site requirements; testing is at the cost of the employee.