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Job Description

Overview

Full Spectrum Operations, a Joint Venture between By Light and American Communications Solutions, Inc, is looking for a VoIP Systems Administrator with high familiarity/experience with Cisco VoIP infrastructure to provide support for troubleshooting and maintenance of Information Technology systems including the day-to-day operations, monitoring and problem resolution of both Cisco Call Manager, Cisco Unified Communications Manager, Cisco Unity Connection, and Cisco Voice Gateways. Must have attention to detail with in-depth knowledge of server operating systems and Cisco VoIP expertise.

Responsibilities

  • Collaborate with a team of system administrators to guarantee availability, reliability, and overall security of Cisco VoIP infrastructure in DoD environment.
  • Maintain a highly available Cisco Unified Communications environment.
  • Create and manage call queues in Cisco Call Manager as required per customers’ needs.
  • Troubleshoot, monitor, and optimize IP telephony, voice, and mobility solutions.
  • Analyze and troubleshoot call flows via CDRs.
  • Responsible for monitoring system performance, system operations, and storage.
  • Provide advice and recommendations for necessary hardware and/or software upgrades to support system growth and security.
  • Interact with users and evaluate vendor products.
  • Manage and create system documentation and SOPs.
  • Other duties as assigned.

Required Experience/Qualifications

  • CompTIA Security CE (Current)
  • Cisco Call Manager
  • Cisco Unified Communications Manager version 12.5
  • Cisco Unity Connection
  • High familiarity with Windows OS
  • DISA STIGs
  • System hardening
  • Team collaboration

Preferred Experience/Qualifications

  • CCNA Collaboration
  • CCNA Route Switch
  • CCNA Security
  • Call Manager Management
  • VoIP Network Design, implementation, operations and maintenance

Special Requirements/Security Clearance

  • Active DoD Secret Security Clearence
  • By Light does not require COVID-19 vaccinations or boosters; vaccination requirements and testing are subject to the status of the federal contractor mandate and customer site requirements; testing is at the cost of the employee.

Skills for Systems Administrator

The job skills required for Systems Administrator include Information Technology, DoD, Cisco, Collaboration, Attention to Detail etc. Having related job skills and expertise will give you an advantage when applying to be a Systems Administrator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Systems Administrator. Select any job title you are interested in and start to search job requirements.

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Career Path for Systems Administrator

The following is the career advancement route for Systems Administrator positions, which can be used as a reference in future career path planning. As a Systems Administrator, it can be promoted into senior positions as a Linux Administrator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Systems Administrator. You can explore the career advancement for a Systems Administrator below and select your interested title to get hiring information.