Overview

Information Manager/Knowledge Manager to work as part of a dynamic Knowledge Management (KM) Team in support Joint Force Headquarters DODIN (USCYBERCOM) at Fort Meade, MD. As a key team member, you will support the operational information needs for real time cyberspace defensive operations that are executed across the Department of Defense. 

Responsibilities

• Serve as the forward extension of the KM team within the staff to enhance the effectiveness of KM efforts in the directorates. 
• Support the implementation of Knowledge Management efforts in the directorates across all domains - people, processes, and tools.
• Serve as a Content Manager for specified directorates
• Provide the ability to translate operational requirements into logical and integrated technical solutions; advise the staff members on holistic methodologies to accomplish their tasks and missions given their respective problem sets.
• Provide the ability to design, document and orchestrate doctrinally sound processes to support operational mission requirements.
• Proactively make recommendations for process enhancements and new process development.
• Provide moderate technical expertise, oversight and control in communications, time management, quality assurance, quality control and management, process development and risk management. The contractor shall also provide a team that shall:
  • Support the customer in establishing a Change Request schedule; ensuring priorities are assigned that meet overall improvement across the knowledge management environment
  • Implement change management and track policy and procedures and update them as needed to address change requests and application defects from receipt through review, analysis, development, and installation
  • Manage team’s deliverables through the KM Requirements SharePoint portal and through adhoc requests
  • Be proficient as a SharePoint User (frontend)
  • Sustain and maintain the JFHQ-DODIN knowledge management environments, and implement enhancements as prioritized through the Knowledge Management Working Group (KMWG) under governmental lead as mutually approved by the Government Chair and the working group members.
  • The prioritized enhancements are expected to come from among the Command efforts:
    • Provide support to adhoc requests that are time sensitive and mission critical to the directorate
    • Facilitate, support, and capture minutes for battle rhythm events as required. Currently these are the Knowledge Management Working Group and KM Board
• Provide support to Freedom of Information Act (FOIA) requests from higher headquarters or through the task management system.
• Provide support to Records Management efforts to include Development of “meta data tagging” efforts and developing structure.

Required Experience/Qualifications

• Foundational working Knowledge in Information Management (IM) /Knowledge Management (KM)
• SharePoint Advance End User
• Basic Understanding of SharePoint Out-of-the-Box Features
• Experience with Microsoft Office Products
• Effective communication and presentation skills (verbal and written)

Preferred Experience/Qualifications

• SharePoint Administrator
• SharePoint experience with creating sites, editing pages, list items, and changing site permissions
• Familiar with SharePoint Designer
• Records Management Experience
• Process Development
• Bachelor’s Degree
• 8570 Certification (IAM or IAT Level 1)
• Lean Six Sigma Certification

Special Requirements/Security Clearance

• Active DoD TS/SCI clearance w/ eligibility for polygraph