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Cole Engineering is in search of a proficient Cyber Systems Support Specialist to address end-user technical support queries on the Persistent Cyber Training Environment (PCTE) platform. The position involves documenting, monitoring, and resolving reported issues while ensuring adherence to operational service level standards. The specialist will utilize product information and solution databases for thorough research and troubleshooting, delivering comprehensive solutions. The candidate will offer guidance on issue resolution approaches and escalate issues as needed. Moreover, responsibilities extend to supporting software and device installations/upgrades, setting up user profiles, and maintaining user accounts to meet response time and quality service level standards.
As a member of the platform support team, the engineer will utilize Jira Service Manager tools and vSphere to monitor and maintain the PCTE platform guaranteeing its peak performance. They will oversee the creation of user accounts, address platform issues raised by users, and ensure swift resolutions. Furthermore, they will incorporate user feedback for ongoing improvements to the customer experience. This comprehensive support encompasses systems categorized under Unclassified, Sec/REL, and Top-Secret security levels.
Other
Business Services
$91k-118k (estimate)
03/13/2024
04/04/2024
bylight.com
FAYETTEVILLE, NC
1,000 - 3,000
2002
Private
BOB DONAHUE
$50M - $200M
Business Services
By Light Professional IT Services provides a broad range of hardware, software engineering, integration services to commercial and defense industry.