SUMMARY:

The Accelerate Technician IIwill utilize technical knowledge and controls expertise to support at least one product line by responding to and resolving customer issues, engage in the testing of new technology, and assist in the development of proactive services.

ESSENTIAL FUNCTIONS:

• Communicate with customers from a technical perspective to understand and resolve equipment issues.

· Engage in the evaluation, implementation, and testing of new technology.

• Respond with urgency to resolve unplanned customer issues, including providing breakdown support for component replacements (loading HMIs, drives, PLCs) as necessary.
• Document customer issues and resolutions in the asset management system to develop equipment history files for future troubleshooting and support.
• Provide support for “on the go” programming changes.
• Engage in proactive communication with product line engineering team by recommending machine changes and bringing forward the voice of the customer.
• Utilize technical skills and expertise in controls and processes to support the team and customers.
• Review customer data routinely and react to alarms, investigate customer downtime, develop insights and provide actions for customers for improved productivity and efficiencies.

· Identify continuous improvement opportunities to increase overall effectiveness and support proactive and measurable process improvement results to ensure consistency and standardization of best practices and tools.

• Create and sustain an environment of safety.
• Perform other duties as assigned.

EDUCATION & EXPERIENCE:

· A two-year associate degree in electro-mechanical, electrical design, or a related field and five years of machine troubleshooting experience, or a high school diploma and seven years of machine troubleshooting experience.

• Expert in controls and machine processes for one product line.

KNOWLEDGE, SKILLS, ABILITIES:

· Proficient in Rockwell software.

· Technical and troubleshooting skill set.

· Ability to VPN into customer machines to troubleshoot PLC’s, drives, and devices.

· Proficient in mechanical, pneumatic and control systems.

· Ability to travel at least 10%.

COMPETENCIES:

· Customer Focus – Building strong customer relationships and delivering customer-centric solutions.

· Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.

· Drives Results - Consistently achieving results, even under tough circumstances.

· Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

· Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

· Collaborates – Building partnerships and collaborating with others to meet shared objectives.

· Ensures Accountability - Holding self and others accountable to meet commitments.

LEADERSHIP RESPONSIBILITY:

This position does not directly lead other team members.

WORK ENVIRONMENT/PHYSICAL DEMANDS:

· Bend, squat, climb, grasp, reach, lift or otherwise move about frequently and for extended periods of time

· Lift, move or otherwise transfer up to 50 lbs. frequently, or more occasionally

· Walk, stand or otherwise move about continuously

· Exposure to typical machine shop physical hazards which may require respiratory protection

· Typically sits, grasps items and performs keyboarding for occasional operation of a computer

· Occasionally travel by car or air

DISCLAIMER

This job description has been designed to indicate the general nature and level of work performed by team members within this classification. It’s not intended to be construed as an exhaustive list of all responsibilities, duties and skills, and is subject to change at any time.

Job Type: Full-time

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person

Work Location: In person