Responsible to coordinate front office duties for site operations of the physician office. Assists Practice Administrator with patient schedule coordination for all providers. Obtains authorizations and referrals for patients requiring testing and specific medications. Responsible for EMR correspondence to provider related to patient care. Schedules and coordinates referrals from PCP’s. Assigns and coordinates front office duties of the PCA’s to include check in/out functions, patient scheduling and patient communication.

Education:
Minimum: High School Diploma or equivalent
Preferred: Completion of a Certificate/Diploma/Degree Program in a Healthcare related field

Registration/Certification/Licensure:
Act 33/73 clearances

Experience:
Minimum: One year experience in a physician office.
Preferred: N/A

Other Requirements: N/A

• The following frequency definitions apply to all Physical Requirements unless otherwise noted:
  Occasional: (0-1/3 of day , 0 - 2.5 hrs/day, 1 - 4 reps/hr)
  Frequent: (1/3 -2/3 of day , 2.5 - 5.5 hrs/day, 5 -24 reps/hr)
  Constant: (> 2/3rd of day , > 5.5 hrs/day, > 24 reps/hr)
  NOTE: An asterisk (*) indicates that the item is an essential function.
• Non-Material Handling

• Standing - Remaining on one's feet in an upright position remaining stationary - OCCASIONAL

• Walking - Remaining upright on one's feet, and moving about - OCCASIONAL

• Sitting - Body remains in a seated position - FREQUENT

• Stooping - To bend the body downward and forward by bending the spine at the waist - OCCASIONAL

• Bending - To flex the upper body forward - OCCASIONAL

• Twisting - To rotate the upper body forward - OCCASIONAL

• Climbing - To move the body in any direction on equipment or structures that do not include stairs or ladders - N/A

• Ladders - To ascend and descend ladders - N/A

• Stairs - To ascend and descend stairs - OCCASIONAL

• Kneeling - To move the body downwards and come to rest on both hands and both knees - OCCASIONAL

• Squatting - To move the body downwards by bending both knees - OCCASIONAL

• Crouching - To bend the body forward and downward by bending the spine and the legs - OCCASIONAL

• Crawling - To move the body forward or backwards on hands and knees - N/A

• Reaching Horizontal* - To extend the arms and hands outward, remaining under shoulder height - CONSTANT

• Reaching Overhead* - To extend the arms and hands up and out over shoulder height - OCCASIONAL

• Grasping* - Using functional gripping of the hand to handle an object - CONSTANT

• Finger Manipulation* - To manipulate objects with the use of fingers - CONSTANT

• Seeing* - Using visual feedback to accomplish a task or activity - CONSTANT

• Hearing* - Using sound feedback to accomplish a task or activity - CONSTANT

• Repetitive Upper Extremity Use* - Using the arms and/or hands continuously or more than 2/3 of the total time - CONSTANT

• Repetitive Lower Extremity Use - Using the legs and/or feet continuously or more than 2/3 of the total time - OCCASIONAL

• Material Handling

• Pushing* - To exert a force upon an object in order to move it in a certain direction Pushing refers to moving an object away from the person

• OCCASIONAL

• 50# - 100#

• Pulling* - To exert a force upon an object in order to move it in a certain direction Pulling refers to moving an object towards the person

• OCCASIONAL

• 50# - 100#

• Lift* - Floor to Waist

• OCCASIONAL

• Up to 20#

• Lift* - Waist to shoulder

• OCCASIONAL

• Up to 20#

• Lift* - Shoulder to overhead

• OCCASIONAL

• Up to 20#

• Carrying* - To transport an object or article using the arms or hands (> 10 feet)

• OCCASIONAL

• Up to 20#

• Environmental Factors

• Working alone - OCCASIONAL

• Working in cramped quarters - OCCASIONAL

• Constant interruptions - CONSTANT

• Working with hands in water - N/A

• Use of power tools - N/A

• Working on ladders/scaffolding - N/A

• Exposure to vibration - N/A

• Exposure to dust - N/A

• Exposure to noise (constant) - N/A

• Exposure to electrical energy (outlets, etc) - CONSTANT

• Exposure to temperature changes (heat, cold, humidity), that require special clothing - N/A

• Exposure to slippery walking surfaces - N/A

• Exposure to solvents, grease, oils - N/A

• Exposure to radiant energy, ie computer terminal (more than 4 hours per shift) - CONSTANT

• Working with bloodborne pathogens - OCCASIONAL

• Cardiovascular Energy Requirements - Physical Demand

Physical Demand

Met Level

Examples of similar activity intensity

Sedentary to Light

0 - 3.5

Light house cleaning, washing dishes, serving food, food shopping, sitting, standing, computer work.

Medium

3.6 - 6.3

House work (mopping, scrubbing), health club exercising, treadmill work, stretching, yoga, walk/run-play with children, aerobic class, dancing, carrying bucket/wood, auto body repair, shoveling snow, golf (carrying clubs).

Heavy to Very Heavy

> 6.4

Calisthenics (push up, pull up, sit up, vigorous effort), carrying groceries upstairs, shoveling coal, bailing hay, fire fighting, sawing by hand, splitting wood.

• As relates to this position:
• Sedentary to Light - CONSTANT
• Medium - OCCASIONAL
• Heavy to Very Heavy - N/A

I. Specific Job Responsibilities (Essential Functions):

• Obtains authorizations and referrals for patients from insurance payors following payor requirements and referrals and authorizations required by specialty companies for specific medications. Responsible to follow up on all insurance company appeals.
• Responsible to coordinate front office duties including patient and chart preparation.
• Assists Practice Administrator with maintaining patient schedules, monitors backlogs, and communicates with providers to ensure patient access is timely.
• Communicates through the EMR to providers related to patient care and patient questions.
• Reviews progress of authorizations with providers to obtain additional direction or clinical information to successfully obtain insurance authorizations. Performs other duties as assigned.

II. Organizational Responsibilities:

• Completed mandatory education, annual competencies and department specific education within established timeframes.
• Completed annual employee health requirements within established timeframes.
• Maintained license/certification, registration in good standing throughout fiscal year.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. Identifies and works to reduce potentially unsafe patient care or other safety practices.
• Adheres to regulatory agency requirements, survey process and compliance.