Sr. Analyst Customer Service

Job ID : #69022

Pay Range : $20-25

Job Description :

In this role, you will ensure that customer inquiries are handled in a timely and professional manner, and that our customer service standards are met every day.

To be successful in this role, you must have a strong professional background in customer service, aerospace and a commitment to providing excellent customer service.

You should possess excellent communication and organizational skills, and must be able to work well in a fast-paced, team-oriented environment.

The ability to manage multiple customer accounts and to troubleshoot problems quickly and efficiently is essential. We are looking for a motivated individual with a passion for providing exceptional customer service and a commitment to customer satisfaction.

If you have a positive attitude, a strong work ethic, and the drive to exceed customer expectations.

Responsibilities :

• Utilize support processes and methodologies
• Assess customer needs
• Provide resolution in a timely manner
• Communicate effectively with customers
• Work independently and in a team environment
• Develop creative solutions to customer problems
• Maintain customer service principles and practices
• Provide feedback to management regarding customer service issues
• Utilize problem-solving skills to resolve customer issues
• Maintain a high level of organization and detail-oriented approach
• Take initiative and ownership of customer issues
• Manage multiple customer requests simultaneously

Job Requirements :

• Superior organizational and time management skills
• Strong computer skills
• Strong knowledge of SAP Strong Attention to detail, accuracy with data entry, and an aptitude for organization
• Strong communication skills
• Prior experience working in materials or customer service role
• Some Knowledge of ITAR shipping compliance.
• Some Knowledge of FAA / EASA requirements.
• Some knowledge of HazMat and Dangerous Goods shipping requirements.
• Strong sense of urgency and ability to prioritize completion of tasks
• Exceptional written and oral communication skills
• Shows initiative and is driven to succeed.
• Highly proficient in MS Office 365 products (Word, OneNote, Teams, Access, Excel, PowerPoint, Project, etc.)
• Must have Aerospace experience
• US Citizen candidates only

Education Requirements :

• High School Diploma or GED
Benefits provided :
• 401K
• 401K
• Medical, dental, and vision
• Sick time as applicable to state law

Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer.

Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located.

Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.

Last updated : 2024-05-02