POSITION SUMMARY: The Scheduling Coordinator is responsible for providing exceptional customer service through patient communication management and patient education and sales. This individual is responsible for practice success through schedule management and optimization.

REPORTS TO: Practice Manager

LOCATION: Bartlesville, OK

ESSENTIAL RESPONSIBILITES:

• Ensures Quality of Care and Exceptional Customer Service through:
  • Patient Communication Management
    • Greet patients in a friendly, professional manner using proper telephone etiquette
    • Follow up on missed appointments
    • Triage patient’s needs to schedule appropriately
  • Patient Education and Sales
    • Provide patient education on the purpose and expectations of their appointment
    • Answer phone inquiries related to our products and services
  • Ensures Practice Success throughout each patient encounter through:
    • Appointment capture
      • Effective schedule management and optimization
    • Data Collection and Accuracy:
      • Collecting and entering thorough demographic data and verify its accuracy.
      • Verifying specific insurance types for each patient

EDUCATION AND/OR EXPERIENCE:

• High school graduate, or equivalent
• Previous medical office experience is preferred

COMPETENCIES:

• Polite, professional, and courteous.
• A focus on the provision of quality care and service excellence.
• Proficient in EHR, including proven competency in accuracy of data entry.
• Proficient with optometric medical terminology.
• Recognition of the exam process and the ability to record exam details.
• Ability to effectively communicate in person, by phone, and in writing.
• Superior organizational skills and attention to detail.
• Dependable and self-motivated.
• Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast-paced environment

ENVIRONMENT AND PHYSICAL DEMANDS: (per ADA Guidelines)

• Physical Activity: Talking, Hearing.
• Physical requirements: Sedentary work. Involves sitting most of the time.
• The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

PERSONAL DEVELOPMENT:

• Staff members are required to meet training expectations within the initial 90-day probationary period.
• Obtaining certification through in optometric certification program is encouraged. BVEP will aid all employees eligible for the Employee Career Development Program.

In addition to the expectations listed above, each employee must demonstrate a commitment to the organization’s Values, Standards of Conduct, Standards of Care and Vision for Life principles.

Experience

• Capacity to juggle multiple tasks and efficiently manage priorities.
• Strong phone etiquette
• Impeccable verbal communication
• Strong customer services skills
• Ability to work with multiple physician simultaneously
• Working in a fast paced environment preferred

Behaviors

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group

Motivations

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization