Role: Correspondence/Administrative Agent (Document Processor)

Location: In office role (Allentown, PA )

Job Type: Fixed Term position (Contract end date 7/31/2024)

Schedule : Monday to Friday-8-5pm

Travel : 0%

This role is instrumental in helping to identify motorists who illegally pass stopped school buses, endangering the lives of young children. The ideal candidate will be proficient working in a high-volume clerical and administrative environment. Candidates will be required to create formal written communications and compile evidence packages for police officers and court officials for each court date. This work requires excellent communication and multi-tasking skills, superior attention to detail, as well as the ability to understand and interpret various state laws and regulations regarding school bus safety.

• Responsible for scanning all incoming and outgoing correspondence into our internal database as well as creating and mailing outgoing correspondence
• Handle all administrative tasks within the department
• Understand and strive to meet or exceed correspondence metrics/KPIs while providing accurate letters and evidence packets
• Be a key liaison and communicator with both internal and external parties, such as county officials and police officers
• Understand and interpret subtle differences between school bus laws and regulations in the different jurisdictions in which BusPatrol operates
• Responsible for assisting the Correspondence Team Lead with goals and team projects, as well as supporting the entire operational team in cross-training initiatives to assist with departmental workload
• Able to embrace a collaborative work environment and provide positive feedback to build a climate in which the team can succeed in bringing value and pride to their work.
• Treat everyone with respect, dignity, and multi-cultural sensitivity.
• Act with transparency and fairness in all transactions with colleagues and leadership

• High school diploma or GED required
• 1 to 3 years of experience as an administrative assistant or similar role
• Reliability, trustworthiness, and accountability
• Superior level of attention to detail and proficiency in an administrative capacity
• Excellent communication skills and strong analytical abilities (critical thinking and problem-solving skills)
• Adaptability and Flexibility. The ability to work well in a fast-paced, dynamic work environment is crucial to your success
• Ability to perform repetitive work (meet hourly quotas of evidence package creation).
• Superior level of attention to detail and accuracy in a repetitive, task-oriented environment
• Strong time management and organizational skillset
• Demonstrated intermediate level (or above) proficiency in Microsoft Office Suite products (MS Office, Excel, and Word)
• Proficiency with technology (navigating cloud- based resources, IT software, and internet platforms (such as instant messenger chats, group poster boards)
• Experience learning and /or using the following resources (ADP --payroll/ timekeeping; Internal Messenger for team communication)
• Ability to demonstrate a strong work ethic and the desire to work as a self-motivated team player

WHO WE ARE

BusPatrol is a technology company with a public safety mission. Through relentless innovation and discovery, we are strengthening trust, safety, and transparency across the student transportation space and making the trip to and from school safer for students. As a leader in smart transportation, BusPatrol brings cutting-edge AI, machine learning and IoT safety tech solutions to school buses across North America. BusPatrols technology has been deployed onto more buses and has been used to issue more school bus stop arm citations than any other company in the world.

WHAT WE OFFER

BusPatrol employees get:

A competitive salary and benefits package

Comprehensive personal time off, including volunteering and birthday days off

An opportunity to help build a company dedicated to childrens safety

The chance to join an innovative and dedicated team, focused on leading edge technology

The occasion to participate in BusPatrols culture of safety, learning, and teamwork

BusPatrols school bus safety programs are violator-funded, meaning that those who break the law pay for the technology that protects children. We build solid partnerships in the communities in which we operate which, coupled with our innovative business model, leads to sustainable efforts to change driver behaviors.

HOW WE WORK

On our mission to make the journey to and from school safer for children, the way we work together and with our partners is built on foundational cultural pillars.

SAFETY Safety is our focus, for the children we protect and for each other. We follow the letter and spirit of occupational safety law, relentlessly employ safety best practices, and foster learning and development on our worksites. We are safe to be ourselves and to make mistakes, and we create safe environments for our teams.

CONNECTION We build strong relationships and teams in support of our mission. We promote and provide opportunities for employees to grow together.

EXCELLENCE We commit to innovation and quality work in support of our mission and each other. The children we safeguard are at the forefront of our decisions and actions and we excel on their behalf.

IMPACT We measure success by fulfilling our mission and keeping the company strong. We invest our time and energy in the actions that deliver results for students and for their communities.

We are looking for a valued member of the BusPatrol team to assist us in our quest to improve childrens safety. This is an important role for us and a great opportunity for the right candidate. Our environment is inclusive, diverse, ignited, built on integrity, and deeply committed.

The US salary range for this position is provided in this posting. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Partner can share more about the specific salary range for your preferred location and skill level during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, and/or commission (if applicable) or benefits.