POSITION SUMMARY

The Customer Service Administrator is responsible for assisting the Customer Service Representatives (CSR) and Customer Service Supervisor (CSS). The CSA handles all scheduling/shipping of LTL/air shipments, and entering frt, invoicing, reports from LN, filing, maintenance of copier/fax, final authorization of credit cards, processes RGA"s and credits and other CS office duties.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Will operate a computer, typewriter, adding machine/calculator, copier and/or other office machines.
• May conduct research for information as requested, generate LN reports as requested.
• Enters freight on sales orders.
• Manages Electronic Customer Portals for order confirmations and invoicing.
• Pre-Authorization and Finalizes credit card orders for Virginia Beach.
• Reviews the draft invoices for errors before the final invoicing is completed
• Processes credits.
• Coordinate and collaborates with cross-functional teams to ensure quality services to customers.
• Assists CSM with New Items
• Back up to Reception
• Processing of Evaluations and Field Trials and tracking
• Assists Customer Service with order entry and E-shop orders.

POSITION QUALIFICATIONS

Competency Statement(s)

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Conflict Resolution - Ability to deal with others in an antagonistic situation.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Reliability - The trait of being dependable and trustworthy.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Research Skills - Ability to design and conduct a systematic, objective, and critical investigation.

• Tactful - Ability to show consideration for and maintain good relations with others.

SKILLS & ABILITIES

Education: Associate's Degree (two year college or technical school): Preferred

Experience: 1 plus years of experience in a similar role

Computer Skills: Computer literate with specific experience in Microsoft Office products

Certifications & Licenses:

Other Requirements: Working knowledge of business English, spelling, and arithmetic: office practices and procedures; departmental rules and regulations. Ability to maintain established records and files. Working knowledge of export/shipping and the preparation of related documents.

PHYSICAL DEMANDS

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5 hrs/day)

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs/day)

C (Constantly) Position requires this activity more than 66% of the time (5.5 hrs/day)

Other Physical Requirements

• Vision (Near, Distance)

WORK ENVIRONMENT

Heated and Air Conditioned office environment.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
From: Busch LLC