DISPATCHER

Responds to incoming radio calls made by drivers and dispatches calls through proper channels.

SALARY RANGE: $21.80/hour - $23.30/hour

ESSENTIAL DUTIES:

• Maintain communication with the Drivers in the field to ensure quality customer service.
• Communicate with the Route Supervisor regarding Driver or Dispatch problems.
• Assure that all daily activities and assignments are completed on a timely and or scheduled basis.
• Work closely with Customer Service Call Center to resolve issues and ensure quality customer service.
• Assist Drivers with any questions regarding service or work orders.
• Responsible for dispatching calls through proper channels.
• Dispatch roll-offs
• Contact customers regarding problems in servicing the account.
• Dispatch service calls as defined by work orders.
• Update and maintain front sheets.
• Perform other duties as assigned by management.
• Handle incoming service orders, direct drivers, and resolve service issues.
• Work with route managers and the service department to optimize routes.
• Dispatch drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and speed of response.
• Field incoming calls from customers or the customer service department, managing pick-up or container delivery requests and ensuring same-day service.
• Initiate outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues.
• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
• Ensure same-day service on missed pick-ups by coordinating driver movement in the field.
• Assist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity.
• Identify and plan deployment for increases/decreases in route volumes, shifting resources in response to seasonal and other fluctuations.
• Record and document information and distribute it to appropriate departments, including route information, driver productivity information, sales and service issues and opportunities, safety issues, and problem stops.
• Ensure accuracy and thoroughness of pick-up, container delivery, service, and driver records.

KNOWLEDGE SKILLS AND ABILITIES:

• Ability to communicate effectively.
• Ability to effectively interface with drives and customers.
• Strong organizational and multitasking abilities with excellent attention to detail.
• Effective communication skills, both verbal and written.
• Ability to work in a fast-paced environment, prioritize tasks, and make quick decisions under pressure.
• Knowledge of safety regulations, compliance standards, and best practices in waste management operations.

QUALIFICATIONS:

• A minimum of one year experience in dispatching, logistics, or a similar role required
  • Waste management or transportation industry preferred
• Proficiency in computer systems, Microsoft Office (Excel, Outlook)
• Minimum of one year of experience in data entry is required.

PHYSICAL:

• Standing and/or sitting for prolonged periods of time - up to 8 hours or more per day
• Manual dexterity and vision sufficient to operate a personal computer for long periods of time without experiencing abnormal hand, wrist or eye strain.
• Hearing sufficient to understand conversations, both in person and on the telephone.

WORKING CONDITIONS:

• The work area is primarily in an office setting and may have fluorescent lighting and air conditioning.

We offer competitive wages and an excellent benefits package, including a 401k, 100% paid medical/dental/life insurance, holidays/vacation, and PSL.