3 Live Chat Agent Jobs in Dallas, TX
Burns Iwuji is Hiring a Live Chat Agent Near Dallas, TX
We are currently looking for a Live Chat Agent (Front Desk). The Live Chat Agent will be responsible for providing a variety of customer support-related duties for the company and our clients. This person will interact daily with visitors on our clients’ websites (via Live Chat software) and will be expected to provide exceptional customer support in real-time. They should be capable of handling multiple incoming requests for information. This person will be expected to continually demonstrate an ability to stay calm under pressure while providing enthusiastic customer service.
The successful candidate will:
- Offer quick and accurate assistance to customers
- Have strong attention to detail and strong reconciliation skills
- Be performance-driven
- Have a process improvement mindset
- Must be humble and a "get it done" attitude
- Have strong written and verbal communications skills
- Be a self-starter and able to work independently
- Be able to work in a fast-paced environment
Responsibilities:
Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns
Evaluate customer interactions and elevate issues to Live Chat Manager when appropriate
Create relationships with new customers to better understand and achieve their needs
Respond to the customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
Promotes interest in client products and services
Consistently achieves established standards of the position
Continually portray and project a positive and professional image
Provide administrative support
Requirements:
Strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment
Keyboarding and internet experience needed
Strong communication and interpersonal skills- including written and verbal
Upbeat, positive attitude, and professional demeanor
Articulate and well accustomed to a client-facing role
Ability to compose professional emails
Job Summary
Full Time
Business Services
$38k-48k (estimate)
04/11/2024
06/10/2024
burnsandiwujilaw.com
Dallas, TX
<25
Business Services
Related Companies
The job skills required for Live Chat Agent include Products and Services, Customer Support, Attention to Detail, Verbal Communication, Work Ethic, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Live Chat Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Live Chat Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Live Chat Agent positions, which can be used as a reference in future career path planning. As a Live Chat Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Live Chat Agent. You can explore the career advancement for a Live Chat Agent below and select your interested title to get hiring information.
