Position Overview :

Burger King is currently looking for bold, energetic people to join our team. If you have a big smile and a passion for delivering excellent customer service, then we want to hear from you!

The Hourly Shift Coordinator (HSC) is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations.

The HSC supports the Restaurant General Manager (RGM) and and Assistant Manager (AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people.

The HSC operates under the direction of the Restaurant General Manager and directly manages a shift of Team Members.

Summary of Essential Duties and Responsibilities :

Profitability

• Follows all cash control and security procedures (e.g. safe counting, cash drawers)
• Maintains inventory by performing Daily and Weekly inventory inspections
• Receives inventory truck orders

Guest

Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings

People

Provides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performance

Operations

• Sets an example for Team Members by working hard to implement shift plan and drive operational results
• Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
• Reviews restaurant results to identify successes and areas for improvement
• Ensures that restaurant upholds operational and brand standards

Qualifications and Skills :

• Must be at least eighteen (18) years of age
• High School Diploma or GED required, 2 years of college preferred
• 1-2 years of previous quick service restaurant experience
• Demonstrated understanding of guest service principles
• Available to work evenings, weekends and holidays
• Ability to work long and / or irregular shifts as needed, for proper functioning of the restaurant

Traditional Physical Requirements :

• Occasionally lift, move, carry, and stack cartons up to 50 pounds from various heights to / from shelves
• Stand and walk for long periods of time (duration of shift)
• Occasionally climb on stools or ladders and reach for items located on shelves
• Frequently squat or stoop to reach items on low shelves or off the floor
• Routinely reach overhead, forward and underneath shelves, counters, tables, and kitchen equipment
• Requires frequent motions of bending, wiping, sweeping, and mopping
• Frequent exposure to fluctuating temperatures in areas such as cooler, freezer and cooking sections of restaurant

Every day, more than 11 million guests visit BURGER KING® restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food.

Founded in 1954, BURGER KING® is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER®, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.

Last updated : 2024-05-01