POSITION: Controls Service Technician
DEPARTMENT: Controls and MSD Service
CLASSIFICATION: Non-exempt

SUMMARY:

General Responsibilities:

The Controls Service Technician handles job start-up, checkout, and troubleshooting for systems and service installed jobs. Performs control service related duties, including service agreement tasks and handles emergency calls as directed.

Reports to: Controls Service Team Lead
Direct reports: None

Direction:

• Minimal supervision.
• Requires self-motivation.
• Provides guidance to outside contractors and limited direction to other specialists.

MAJOR RESPONSIBILITIES:

60% Performs controls system inspections, service and troubleshooting.

• Writes and troubleshoots programming.
• Modifies graphics and database.
• Performs control system upgrades.
• Completes final critical adjustments and calibration on mechanical/control equipment following owner’s manual instructions.
• Advises supervisor of any necessary modifications, changes, or upgrades to mechanical system on basis of own findings in the course of assignment.
• Reviews estimated costs and scope on projects and strives to complete scope of work within the estimated costs.
• Performs wiring checkout and assists in automation systems start-ups.
• Completes and submits written reports covering all aspects of each assignment, including customer, nature of trouble, equipment involved, time and material used, travel, and any other expenses.
• Performs service agreement tasks as directed. Handles emergency service calls, on-site or online as directed.
• Responds to customer service calls, checks indicated points of trouble, and analyzes full requirements of system involved and checks and tests systems components.
• Diagnoses trouble or defects in sensors, field cabinets, control console, or mechanical systems and determines corrective action.
• Disconnects and dismantles instruments as necessary and corrects trouble or defect by adjusting, repairing or replacing parts or units.
• Recognizes safety hazards and understands how to safely overcome them without causing harm to yourself or others.
• Understands the safety rules and regulations outlined in the BCS safety manual.

20% Provides customer service by responding to service calls to build and maintain customer relationships.

• Always leaves a customer site with a “reason to come back” by documenting suggestions for repairs and improvements on every service ticket – no exceptions.
• Presents a professional image of Building Controls and Services when speaking to customers (all levels).

20% Provides technical assistance and training as needed.

• Delivers technical support to end users and field labor when applicable.
• Trains and develops other Specialists on Systems, equipment, and company policies and procedures.
• Trains customers on systems prior to job turnover

QUALIFICATIONS:

Education

• Associate degree or equivalent from two-year College or technical school or equivalent combination of education and experience.

Skills and Experience

• Minimum two years of experience in an HVAC capacity.
• Minimum two years of experience in a mechanical capacity.
• Minimum two years of experience in systems including on-the-job experience as a systems/mechanical specialist.
• Exemplifies company core values: Ambitiously Curious, Always Want the Best and Whatever it Takes
• Strong knowledge of building automation systems, HVAC, mechanical systems, electrical concepts, and operations.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Excellent oral and written communication skills.
• Mathematical abilities to add, subtract, multiply and divide all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ration, and percent and create and interpret graphs.
• Strong problem solving ability.

Certificates, Licenses, Registrations

• Valid driver license
• Technical school certificates

Other Requirements

• Requires frequent travel through Kansas and the Midwest
• Requires occasional overnight stays

Training and development:

• Completes at minimum, 16 hours of continuing education on an annual basis as required to maintain license.