Customer Service Manager

Quality Brand Group Wild Wings LLC is a Multi-Franchise Group operating in 5 states. We are hiring Assistant Restaurant Managers to help lead our Buffalo Wild Wings GO team!

Shift Managers are responsible for coaching Team Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Responsibilities:

Team Environment:

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• Support a respectful team environment

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• Communicate shift priorities, goals and results with team members

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• Support the training of team members as requested

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• Provide coaching and feedback to team members

Operational Excellence:

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• Create and maintain a guest first culture in the restaurant

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• Resolve guest issues

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• Ensure Brand standards, recipes, and systems are executed

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• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

Profitability:

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• Drive sales goals and results

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• Execute restaurant standards and marketing initiatives

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• Manage cash over/short during shift

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• Ensure all products are prepared according to Brand standards

Skills and Qualifications:

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• Fluent in English

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• Restaurant, retail, or supervisory experience

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• Math and writing skills

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• Basic computer skills

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• At least 18 years of age (where applicable)

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• High School diploma or equivalent, preferred

Competencies:

Great Focus:

• Understands and exceeds guest expectations, needs and requirements

• Displays a sense of urgency with guests

• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

• Resolves guest concerns by following Brand recommended guest recovery process

Passion for:

• Sets and maintains high standards for self and others, acts as a role model

• Consistently meets or exceeds goals

• Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making:

• Identifies and resolves issues and problems

• Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence:

• Develops and maintains relationships with team members

• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Job Type: Full-time

Pay: $13.00 - $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Paid training

Restaurant type:

• Fast casual restaurant
• Quick service & fast food restaurant

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday

Experience:

• Supervising: 1 year (Preferred)

Work Location: In person