Description

Position Purpose:

To provide outstanding Customer Service for our guests, as well as safeguarding our guests, employees, and Casino assets. 

Knowledge, Skills, and Abilities:

• Providing the highest level of Customer Service to all guests.
• Implement the casino’s 5-10 rule to the standard expected.
• Maintain an excellent attendance record.
• Demonstrate knowledge of security policies and procedures, as well as drop & count and emergency procedures.
• Communicating clearly and effectively with coworkers.
• Communicating any departmental issues or concerns to the Security Manager and/or Director of Surveillance and Security. 
• Responding in a timely matter to requests for a security officer.
• Implementing appropriate de-escalation and conflict resolution tactics when needed.
• Complying with departmental policies and procedures regarding the use of physical force and/or restraint as a last resort to preserve the safety and security of our guests and employees. 
• Performing perimeter checks inside/outside of the facility as directed.
• Providing security for the transport of funds and other actions which may require an escort. 
• Composing detailed reports regarding incidents that may occur on property.
• Monitoring the behaviors and actions of guests consuming alcohol for signs of intoxication. Provide courteous, discreet, and safe removal of intoxicated guests to ensure public safety. 
• Providing CPR and first aid when necessary.
• Familiarizing yourself with casino events and promotions in order to accurately inform guests. 
• Complete any other duties as assigned.

Requirements

Education/Qualifications 

• Must be at least 18. 
• High School diploma required. 
• 1 year of prior experience in a related field preferred. 
• Must be able to obtain/maintain Gaming License
• CPR certification (company provided)
• Must possess sufficient problem solving and conflict resolution skills and the ability to communicate effectively, both orally and in writing.
• Position involves prolonged standing and walking.
• Work is performed in a casino or outdoor environment with varying levels of lighting, air quality, noise, and/or temperature. 
• Must have a valid Driver’s License and be able to safely drive a company vehicle on request.
• Must possess the ability to rationally and responsibly act in response to emergency/life-threatening situations. This includes sufficient knowledge in use of force techniques and when they should be utilized.

Licensing:

•  Must be able to obtain and maintain the required Gaming License

Work Requirements: 

Shift: Monday - Wednesday (6pm - 2am)

Requires problem solving skills, and the ability to communicate effectively. Position involves prolonged walking, stooping, or bending, lifting, or carrying up to 50 pounds daily. Work is performed in a casino environment with varying levels of lighting, air quality, noise, and / or temperature.